Caregiver Onboarding Specialist

Abby Care; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage that w/

Generous paid time off

Financial savings benefits (HSA, FSA,

Paid parental leave

Job summary

Abby Care is seeking an Onboarding Associate in the United States to be the first point of contact for applying caregivers. You will guide them through intake, enroll them in training, and ensure a smooth onboarding journey. The role requires bilingual ability, strong communication, and comfort with high call volumes.

As a startup, you’ll help improve processes and create positive caregiver experiences. The position focuses on outreach, intake, and relationship management, with collaboration

Qualifications

• 2+ years in customer support, call center, business development, or client-facing roles (B2C).
• Experience handling inbound and outbound phone calls.
• Strong communication and persuasion skills.
• Excellent attention to detail and organizational ability.
• Comfortable managing high call volumes.
• Tech-savvy and comfortable learning new systems.
• Compassionate and professional when working with patients, families, and caregivers.
• Nice-to-have: Spanish fluency preferred, healthcare experience, Salesforce/CRM familiarity.

Responsibilities

• Caregiver Outreach & Intake: Conduct outbound calls to Abby Care applicants; guide them through intake (≈30 minutes).
• Make 50–80 calls per day depending on intakes; follow up via phone, text, and email.
• Explain Abby Care’s services and assist undecided caregivers with program decisions.
• Set up caregivers for training and onboarding in ADP and other tools.

Skills

Communication

Phone experience

High call volume

Tech-savvy

Attention to detail

Compassionate

Spanish (nice-to-have)

Tools

Salesforce

Regal

ADP

Job description

Abby Care is seeking an Onboarding Associate in the United States to be the first point of contact for applying caregivers. You will guide them through intake, enroll them in training, and ensure a smooth onboarding journey. The role requires bilingual ability, strong communication, and comfort with high call volumes.

As a startup, you’ll help improve processes and create positive caregiver experiences. The position focuses on outreach, intake, and relationship management, with collaboration