Caregiver Lead

Senior Helpers; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Senior Helpers Kerrville is seeking a Caregiver Ambassador to support new caregivers during their first 90 days of employment as part of our onboarding and retention program.

The role involves encouraging, guiding, and maintaining consistent communication to help new team members feel connected and confident as they settle into their position in Kerrville, TX.

Qualifications

• Experience as caregiver/HHA/CNA is required or preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to document weekly calls and share updates with the office.
• Strong communication and listening skills are essential.

Responsibilities

• Serve as a positive, inspiring, and trustworthy resource for new caregivers.
• Facilitate communication between the office and new caregivers.
• Place weekly support calls and document each conversation.
• Listen actively, ask follow-up questions, and maintain a positive tone.
• Identify training or upskilling needs and communicate them to the office.
• Share strengths, wins, and retention-risk concerns with leadership.
• Celebrate milestones and encourage caregiver growth.
• Other tasks as assigned by the office.

Skills

Caregiver experience

Communication skills

Active listening

Confidentiality

Documentation

Reliable transportation

Job description

Caregiver Ambassador - Senior Helpers Kerrville (Full-Time)

Location: Kerrville, TX 78028 / 78029

Senior Helpers Kerrville is seeking a Caregiver Ambassador to support new caregivers during their first 90 days of employment. This role is part of our formalized onboarding and retention program designed to build connection, provide support, and reduce turnover. In addition being a reliable member of our team- available to assist with clients.

About This Role

The Caregiver Ambassador supports new caregivers during their first 90 days by providing encouragement, guidance, and consistent communication. This role helps new team members feel connected, confident, and supported as they settle into their position.

Key Responsibilities

• Serve as a positive, inspiring, and trustworthy resource for new caregivers
• Facilitate communication between the office and new caregivers
• Place weekly support calls and document each conversation
• Listen actively, ask follow-up questions, and maintain a positive tone
• Identify training or upskilling needs and communicate them to the office
• Share strengths, wins, and retention-risk concerns with leadership
• Celebrate milestones and encourage caregiver growth
• Other tasks as assigned by the office

What Makes a Great Caregiver Ambassador

A strong Ambassador is positive, supportive, and an excellent listener. They create a safe space for new caregivers, encourage growth, offer solutions, and communicate clearly with the office about progress or concerns.

Qualifications

• Experience as a caregiver, HHA, or CNA
• Strong communication and listening skills
• Ability to maintain confidentiality and professionalism
• Comfortable documenting weekly calls and sharing updates
• Reliable transportation and consistent follow-through

Company Culture

Senior Helpers Kerrville is a supportive, team-focused environment where caregivers and ambassadors are appreciated and encouraged. We value communication, collaboration, and personal growth. You will be backed by leadership that believes in mentorship, recognition, and creating a positive workplace.

Equal Opportunity Employer

We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.