Caregiver Lead

Senior Helpers Greater San Antonio; Kerrville (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Senior Helpers Kerrville is seeking a full‑time Caregiver Ambassador to support new caregivers during their first 90 days, part of onboarding and retention efforts. Location: Kerrville, TX.

The role focuses on encouragement, guidance, and consistent communication to help new team members feel connected and supported as they settle in. The ambassador will maintain weekly contact, document conversations, identify training needs, and collaborate with leadership to promote growth and retention.

Qualifications

• Experience as a caregiver, HHA, or CNA.
• Strong communication and listening skills.
• Ability to maintain confidentiality and professionalism.
• Comfortable documenting weekly calls and sharing updates.
• Reliable transportation and consistent follow‑through.

Responsibilities

• Serve as a positive, inspiring resource for new caregivers
• Facilitate communication between the office and new caregivers
• Place weekly support calls and document each conversation
• Listen actively, ask follow‑up questions, and maintain a positive tone
• Identify training needs and communicate them to the office
• Share strengths and concerns with leadership
• Celebrate milestones and support caregiver growth
• Perform other tasks as assigned by the office

Skills

Caregiver experience

Communication skills

Confidentiality

Documentation

Reliable transportation

Job description

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Caregiver Ambassador – Senior Helpers Kerrville (Full‑Time)

Location:Kerrville, TX 78028 / 78029

Senior Helpers Kerrville is seeking aCaregiver Ambassadorto support new caregivers during their first 90 days of employment. This role is part of our formalized onboarding and retention program designed to build connection, provide support, and reduce turnover. In addition being a reliable member of our team- available to assist with clients.

About This Role

The Caregiver Ambassador supports new caregivers during their first 90 days by providing encouragement, guidance, and consistent communication. This role helps new team members feel connected, confident, and supported as they settle into their position.

Key Responsibilities

• Serve as a positive, inspiring, and trustworthy resource for new caregivers
• Facilitate communication between the office and new caregivers
• Place weekly support calls and document each conversation
• Listen actively, ask follow‑up questions, and maintain a positive tone
• Identify training or upskilling needs and communicate them to the office
• Share strengths, wins, and retention‑risk concerns with leadership
• Celebrate milestones and encourage caregiver growth
• Other tasks as assigned by the office

What Makes a Great Caregiver Ambassador

A strong Ambassador is positive, supportive, and an excellent listener. They create a safe space for new caregivers, encourage growth, offer solutions, and communicate clearly with the office about progress or concerns.

Qualifications

• Experience as a caregiver, HHA, or CNA
• Strong communication and listening skills
• Ability to maintain confidentiality and professionalism
• Comfortable documenting weekly calls and sharing updates
• Reliable transportation and consistent follow‑through

Company Culture

Senior Helpers Kerrville is a supportive, team‑focused environment where caregivers and ambassadors are appreciated and encouraged. We value communication, collaboration, and personal growth. You will be backed by leadership that believes in mentorship, recognition, and creating a positive workplace.

Next Steps

Qualified candidates will be contacted quickly by our hiring team to schedule an interview. We move applicants through the hiring process efficiently and transparently.

Equal Opportunity Employer

We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.