Caregiver Experience Lead

Care Indeed; Campbell (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Care Indeed is seeking a Caregiver Success Supervisor in Campbell, CA to own the caregiver experience for 100–125 caregivers. You’ll lead orientation, manage communications, plan engagement initiatives, oversee ADP payroll tasks, coordinate trainings, and conduct supervisory visits.

The role requires a Bachelor's in HR/Healthcare Admin or related field, 4+ years in HR/workforce management in home care settings, and CA compliance knowledge. Equal opportunity employer.

Qualifications

• Bachelor's degree in Human Resources, Healthcare Administration, Business Administration, or related field required; Associate's degree with substantial equivalent management experience may be considered.
• HR certification (PHR, SHRM-CP) preferred
• CPR/BLS certification required (or within 30 days of hire)
• Minimum of four years of experience in workforce management, HR operations, or caregiver/staff management in a home care, home health, hospice, or related healthcare setting
• Demonstrated experience managing caregiver recruitment, onboarding, and retention in a high-volume environment
• Experience with ADP or equivalent payroll systems and timekeeping platforms
• Experience with California employment law compliance including wage/hour, meals/rest, HR documentation standards
• Experience with HRIS/HR systems and care management software

Responsibilities

• Lead orientation for new caregivers, including system integration and policies.
• Own caregiver communications: emails, reminders, announcements.
• Plan and execute caregiver engagement initiatives and recognition programs.
• Manage ADP administration: status changes, pay rate adjustments, timekeeping, payroll discrepancies.
• Coordinate planned trainings and track in-service hours, certifications, and renewals.
• Manage RTO for caregivers returning from leave and reintegration.
• Conduct supervisory visits in the field to observe care delivery and coach on-site.
• Provide daily support to caregivers, answer questions, and remove obstacles.

Skills

People management

Communication

Organizational skills

Training & development

Empathy

Attention to detail

Education

Bachelor's in HR/Healthcare Admin/Business Admin

Associate's degree with substantial equivalent management experience

Tools

ADP

Timekeeping platforms

HRIS/HR systems

Care management software

Job description

Care Indeed is seeking a Caregiver Success Supervisor in Campbell, CA to own the caregiver experience for 100–125 caregivers. You’ll lead orientation, manage communications, plan engagement initiatives, oversee ADP payroll tasks, coordinate trainings, and conduct supervisory visits.

The role requires a Bachelor's in HR/Healthcare Admin or related field, 4+ years in HR/workforce management in home care settings, and CA compliance knowledge. Equal opportunity employer.