Caregiver Coordinator

Senior Helpers-; Urbandale (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Senior Helpers Central Iowa is seeking a Caregiver Coordinator in Urbandale, IA to support our caregivers and clients with training, accountability, and service excellence.

You will build relationships, coordinate scheduling, and ensure compassionate, professional care while maintaining strong office collaboration. A people-focused, organized teammate thrives here.

Qualifications

• Experience in home care or related field preferred.
• Ability to manage multiple priorities.
• Comfortable holding people accountable.
• Strong communication and people skills.
• Reliable and independent, yet a team player.

Responsibilities

• Regularly check in with caregivers and clients to ensure needs are met.
• Build strong relationships with caregivers, clients, and families.
• Address concerns and performance issues promptly.
• Follow up on caregiver concerns and resolve issues.
• Help create a culture of accountability, communication, and teamwork.
• Conduct bi-monthly site checks with each caregiver.
• Review daily caregiver logs for accuracy and quality.
• Track caregiver performance concerns and attendance.
• Support onboarding and ongoing caregiver training.
• Recruit, interview, and hire caregivers with the team.
• Communicate staffing and caregiver concerns to leadership.
• Maintain smooth communication among caregivers, clients, families, and office.

Skills

Organized

Dependable

Compassionate

Accountable

Strong communication

Team player

Tech savvy

Home care experience

Tools

Electronic documentation systems

Job description

Caregiver Coordinator

Senior Helpers Central Iowa

Location: Urbandale, IA
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Lunch: 1-hour lunch
Salary: $45,000–$60,000 per year
On-Call: Limited on-call responsibilities

Make a Difference Beyond the Office

Senior Helpers Central Iowa is looking for a Caregiver Coordinator to join our growing team! We are looking for someone who is organized, dependable, compassionate, and comfortable holding people accountable while still building positive relationships with our caregivers and clients.

This position is a key part of our office team and will help ensure our caregivers have the support, training, and accountability they need to provide excellent care to our clients.

Caregiver & Client Support

• Regularly check in with caregivers and clients to ensure needs are being met.

• Build strong relationships with caregivers, clients, and families.

• Address concerns, questions, and performance issues promptly.

• Follow up on caregiver concerns and make sure issues are resolved.

• Help create a positive culture of accountability, communication, and teamwork.

Caregiver Accountability

• Conduct bi-monthly site checks with each caregiver to ensure expectations and standards are being met.

• Review daily caregiver logs and documentation for accuracy, completeness, and quality.

• Follow up on missing, incomplete, or concerning documentation.

• Track and address caregiver performance concerns and occurrences.

• Manage caregiver late arrivals, call-outs, and attendance concerns in partnership with the Scheduling Coordinator.

Training & Development

• Assist with caregiver onboarding and training.

• Support ongoing caregiver education and training requirements.

• Help identify areas where additional training or coaching may be needed.

• Work with caregivers to ensure they understand client care plans and expectations.

Recruiting & Hiring

• Work closely with the Recruiter and Director of Operations to help recruit, interview, and hire caregivers.

• Assist with maintaining adequate caregiver staffing levels.

• Help identify staffing needs and hiring priorities.

Team Collaboration

• Work closely with the Scheduling Coordinator and office leadership.

• Communicate staffing, attendance, performance, and caregiver concerns to the appropriate team members.

• Help maintain smooth communication between caregivers, clients, families, and the office.

• Assist with other office and operational needs as they arise.

What We're Looking For

We are looking for someone who:

• Has experience in home care, healthcare, senior care, caregivingor a related field.

• Is highly organized and able to manage multiple priorities.

• Is comfortable having difficult conversations and holding caregivers accountable.

• Has strong communication and people skills.

• Is dependable and follows through.

• Can work independently while also being a strong team player.

• Is comfortable using technology and electronic documentation systems.

• Has a compassionate, professional approach when working with seniors and their families.

• Understands that great home care depends on both great caregivers and great support from the office team.

Why Join Senior Helpers Central Iowa?

At Senior Helpers, you aren't just filling shifts — you are helping build a team that makes a real difference in the lives of seniors and their families.

This is an opportunity to take on a meaningful role where you can:

• Build relationships with caregivers and clients.

• Help develop and support an amazing caregiving team.

• Make a direct impact on the quality of care we provide.

• Grow professionally within a supportive office environment.

• Be part of a team that values communication, accountability, and compassion.

Compensation & Schedule

$45,000–$60,000 annually, based on experience and qualifications.

Monday–Friday | 8:00 AM–5:00 PM
1-hour lunch

This position will have very limited on-call responsibilities, with occasional after-hours support as needed.

If you're a people-person who loves helping others, isn't afraid to hold people accountable, and wants to make a difference in the lives of seniors and caregivers, we'd love to meet you!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.