CareerLink Navigator — In-Office Customer Support Pro

Educational Data Systems, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a CareerLink Navigator (Traditional) to provide high-quality assistance to PA CareerLink Philadelphia customers.

This in-office role supports callers, emails, and in-person inquiries, guiding users through the PA CareerLink system and the Career Portal. The successful candidate will have at least two years of customer service experience, strong communication skills, and familiarity with Microsoft 365 apps.

Qualifications

• 2 years of customer service experience is required.
• Strong verbal and written communication skills.
• Experience navigating virtual platforms and guiding users.

Responsibilities

• Handle inbound calls on the PA CareerLink Philadelphia toll-free line.
• Respond to emails and direct customers to the appropriate contacts.
• Guide customers through the PA CareerLink system and Career Portal.

Skills

Customer service

Phone communication

Conflict resolution

Virtual platform navigation

Education

High School Diploma

Tools

Microsoft 365

Excel

Word

PowerPoint

Job description

Educational Data Systems, Inc. is seeking a CareerLink Navigator (Traditional) to provide high-quality assistance to PA CareerLink Philadelphia customers.

This in-office role supports callers, emails, and in-person inquiries, guiding users through the PA CareerLink system and the Career Portal. The successful candidate will have at least two years of customer service experience, strong communication skills, and familiarity with Microsoft 365 apps.