CareerLink Navigator: Client Support & Portal Guide

Educational Data Systems, Inc.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a CareerLink Navigator for an in-office, non-exempt role in Philadelphia.

You will provide high-quality customer service for the PA CareerLink toll-free line, respond to emails, and assist employers, job seekers, and partners with navigation of the CareerLink system. You will capture data in CWDS and the team reporting platform, participate in daily meetings, coordinate outreach, and guide customers through the PA CareerLink portal with a professional,

Qualifications

• 2 years of customer service experience.
• Conflict resolution experience preferred.
• Prior experience and comfortability with long periods on the phone.
• Strong knowledge of virtual platforms and helping individuals navigate online websites.
• Microsoft 365 Application Proficiency (Excel, Word, PowerPoint).
• Strong verbal and communication skills.
• Experience in delivering high-quality customer service.
• High School Diploma preferred.

Responsibilities

• Provide high-quality customer service for the PA CareerLink Philadelphia toll-free line.
• Respond to emails to the PA CareerLink email account.
• Support employers, partners, job seekers, and participants in navigating the CareerLink system.
• Document interactions and data in CWDS and the team reporting platform.
• Guide customers through the PA CareerLink portal and coordinate outreach efforts.
• Participate in daily meetings and maintain professional conduct in a shared workspace.
• Route customers to the appropriate staff and ensure follow-up when needed.

Skills

Customer service

Verbal communication

Active listening

Phone handling

Microsoft 365 proficiency

Education

High School Diploma preferred

Tools

Microsoft 365 (Excel, Word, PowerPoint)

Job description

Educational Data Systems, Inc. is seeking a CareerLink Navigator for an in-office, non-exempt role in Philadelphia.

You will provide high-quality customer service for the PA CareerLink toll-free line, respond to emails, and assist employers, job seekers, and partners with navigation of the CareerLink system. You will capture data in CWDS and the team reporting platform, participate in daily meetings, coordinate outreach, and guide customers through the PA CareerLink portal with a professional,