CareerLink Program Lead — Remote Workforce Champion

Commonwealth of Pennsylvania; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 90,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a CareerLink® Program Supervisor to guide staff, support workforce development, and improve services for jobseekers and employers. You will lead teams, ensure program compliance, and build strong partnerships with workforce stakeholders across PA CareerLink sites.

The role emphasizes staff development, data-driven decision making, and effective service delivery, with responsibilities spanning daily operations, policy guidance, and stakeholder

Qualifications

• Five years of public contact work involving interviewing the public to obtain, provide and evaluate information about employment or employability.
• One year of public contact work with a bachelor's degree, or any equivalent combination of experience and training that includes one year of public contact work.
• Equivalent combination of experience and training including one year of public contact work.

Responsibilities

• Direct and prioritize staff assignments, evaluate performance, approve leave, and coach to ensure timely completion of duties.
• Manage workforce development programs and services, monitor compliance, and support effective service delivery for customers and employers.
• Lead integrated teams, coordinate cross-training, and promote collaboration among PA CareerLink partners.
• Interpret regulations and procedures, train staff on requirements, and monitor policy application.
• Review reports and data, prepare analyses, and identify improvement opportunities.
• Represent the organization at meetings, build professional relationships, and promote program awareness.

Skills

Public contact work

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania is seeking a CareerLink® Program Supervisor to guide staff, support workforce development, and improve services for jobseekers and employers. You will lead teams, ensure program compliance, and build strong partnerships with workforce stakeholders across PA CareerLink sites.

The role emphasizes staff development, data-driven decision making, and effective service delivery, with responsibilities spanning daily operations, policy guidance, and stakeholder