Career Services Navigator - Call Center

JLive; Detroit, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Gesher Human Services is seeking a Call Center Specialist to provide front-line phone, text, and email support for Detroiters seeking career services via Detroit at Work and Gesher programs. The role includes intakes, information/referrals, scheduling services, and accurate data entry in program systems.

The position emphasizes customer engagement, navigation of career services, and follow-up support as the primary contact point for workforce development opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and professional phone etiquette.
• Experience with Workforce Development or Career Services preferred.
• Ability to multitask across phone systems, databases, and scheduling tools.
• Proficiency with Windows and Office 365.
• Experience entering and maintaining accurate participant records and program data.

Responsibilities

• Provide phone, text, and email support to individuals seeking career and employment services.
• Explain available career services, training opportunities, and community resources.
• Schedule appointments for career coaching, workshops, and partner services.
• Route participants to appropriate career centers, staff, or partner organizations.
• Document all participant interactions accurately in required data systems.
• Conduct follow-up outreach to support engagement and service completion.
• Maintain required reports tracking customer activity and outcomes.

Skills

Verbal communication

Phone etiquette

Empathy & problem-solving

Workforce development experience

Multitasking

Office 365

Data entry / recordkeeping

Education

High school diploma or equivalent

Job description

Gesher Human Services is seeking a Call Center Specialist to provide front-line phone, text, and email support for Detroiters seeking career services via Detroit at Work and Gesher programs. The role includes intakes, information/referrals, scheduling services, and accurate data entry in program systems.

The position emphasizes customer engagement, navigation of career services, and follow-up support as the primary contact point for workforce development opportunities.