Career Services Call Center Specialist: Intake & Engagement

Gesher Human Services; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Gesher Human Services in Detroit, MI is hiring a Call Center Specialist to provide front-line phone, text, and email support for Detroit at Work and Gesher's career services. You will handle intakes, offer information and referrals, schedule services, and enter accurate program data.

The role is full-time and non-exempt, requires a high school diploma, strong verbal communication, empathy, and the ability to multitask across phone systems, databases, and scheduling tools.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, empathy, and problem-solving focus.
• Experience with Workforce Development or Career Services preferred.
• Ability to multitask across phone systems, databases, and scheduling tools.
• Proficiency with Windows and Office 365.

Responsibilities

• Provide phone, text, and email support to individuals seeking career and employment services.
• Explain available career services, training opportunities, and community resources.
• Schedule appointments for career coaching, workshops, and partner services.
• Route participants to appropriate career centers, staff, or partner organizations.
• Document all participant interactions accurately in required data systems.
• Conduct follow-up outreach to support engagement and service completion.
• Maintain required reports tracking customer activity and outcomes.

Skills

Verbal communication

Empathy

Problem-solving

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Windows

Office 365

Databases

Scheduling tools

Phone systems

Job description

Gesher Human Services in Detroit, MI is hiring a Call Center Specialist to provide front-line phone, text, and email support for Detroit at Work and Gesher's career services. You will handle intakes, offer information and referrals, schedule services, and enter accurate program data.

The role is full-time and non-exempt, requires a high school diploma, strong verbal communication, empathy, and the ability to multitask across phone systems, databases, and scheduling tools.