Career Resource Center Navigator

JEVS Human Services; Philadelphia (Philadelphia County); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, dental, and vision coverage

Paid vacation and sick time

10-12 paid holidays

Job summary

JEVS Human Services in Philadelphia is hiring a Career Resource Center Coordinator to join the CareerLink team. This on-site role supports customers in the Career Resource Center, guiding them to the right services and helping with PA CareerLink registration.

The ideal candidate has strong customer service skills, is proficient with MS Office, and can navigate job search systems. You will work in a busy center, helping participants complete resumes and connect with opportunities.

Qualifications

• Associate's Degree or a minimum of 2 years of human service; case management; customer service/sales and support; vocational or related fields.
• Excellent customer service and interpersonal skills.
• Ability to independently problem-solve and de-escalate situations.
• Proficient in MS Office applications (especially MS Word and Excel); PA Careerlink & CWDS a plus.

Responsibilities

• Guide all customers into the CRC or to the appropriate service(s) with a welcoming demeanor.
• Greet, answer questions and disseminate information to all participants in the Career Resource Center.
• Assist with PA CareerLink registration and ensure participants are completely enrolled, have a viable resume/job preferences completed.
• Assist with directing/navigating participants to job application site.
• Monitor the use of the computers and ensure they are used for job search activities only.
• Be proactive with suggestions to Job Developers when a good job match is probable.
• Assist participants with clerical tasks such as copying and faxing job related materials.
• Other related duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

De-escalation

MS Office

MS Word

MS Excel

PA CareerLink

CWDS

Education

Associate's Degree or 2 years related field

Tools

PA CareerLink

CWDS

Job description

JEVS Human Services in Philadelphia is hiring a Career Resource Center Coordinator to join the CareerLink team. This on-site role supports customers in the Career Resource Center, guiding them to the right services and helping with PA CareerLink registration.

The ideal candidate has strong customer service skills, is proficient with MS Office, and can navigate job search systems. You will work in a busy center, helping participants complete resumes and connect with opportunities.