Career Pathways Coach & Job-Search Guide

West Michigan Works!; Grand Rapids (MI); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans with employer match

Tuition reimbursement

Paid holidays

Accrued time off

Job summary

Area Community Services Employment & Training Council (ACSET) in Grand Rapids is seeking a Career Navigator to assist participants with career exploration and job search strategies. The role supports PMTC usage and helps form Profile Records with resumes.

The position emphasizes client-facing services, coaching on job search techniques, and adherence to established procedures with room for initiative. Competitive benefits accompany the wage range.

Qualifications

• This job requires demonstrated Customer Service skills.
• Proficient in typing, word processing and use of the internet is essential.
• Ability to apply analytical skills in identifying operational problems and potential solutions.
• Interpersonal skills necessary to effectively communicate in both oral and written form with prior experience in public speaking.
• Communication and organizational skills that contribute to a quality work environment and the ability to work as a team.
• Planning and time management skills with the ability to adapt to changing priorities.
• Considerable ability to establish and maintain effective working relationships with supervisors, fellow employees, state and local agencies, and the general public.
• Ability to organize, prioritize, and maintain confidentiality while providing patient, friendly participant-centered services.

Responsibilities

• Orient participants to the Michigan Works! System, the programs, services and opportunities available while familiarizing the participant with the facility itself.
• Introduce participants to the Pure Michigan Talent Connect (PMTC) website including the job seeker, the employer, and career explorer features of the site.
• Assist participant in entering their data on PMTC to form their Profile Record. Also assist the participant to attach their resume to the Profile Record.
• Assist job seekers in their efforts to locate suitable job opportunities on PMTC and other internet sites.
• Verify Unemployment Insurance (UI) claimant’s registration on PMTC, provide the necessary proof of registration, and submit the required electronic message in a timely manner.
• Assist job seekers in developing suitable resumes using appropriate formats and software tools.
• Familiarize appropriate job seeker participants with the Federal Bonding Program and assist them in completing the process to obtain a bond.
• Familiarize participants with the Unemployment Insurance (UI) student waiver process, review the training program information provided, and complete the pertinent forms determining if a waiver is to be granted.
• Assist participants with career exploration and job search planning activities.
• Perform data entry and reconcile results utilizing appropriate reports and database systems.
• Refer participants to appropriate Michigan Works! programs, services and activities including workshops, job fairs, and training.
• Assist in developing displays and exhibits highlighting career and employment opportunities.
• Participate in recruitment and outreach activities representing Michigan Works! at career fairs, job fairs, roundtables and other community events.
• Provide labor market information regarding staffing patterns, career ladders, hiring patterns, working conditions, rates of pay for the West Michigan civilian labor force.
• Refer customers to community resources offering services key to essential life needs.
• Actively participate in continuous quality improvement processes.
• Perform other duties as assigned.

Skills

Customer service

Typing

Word processing

Internet

Analytical skills

Interpersonal communication

Communication skills

Organizational skills

Time management

Teamwork

Confidentiality

Tools

PMTC

Job description

Area Community Services Employment & Training Council (ACSET) in Grand Rapids is seeking a Career Navigator to assist participants with career exploration and job search strategies. The role supports PMTC usage and helps form Profile Records with resumes.

The position emphasizes client-facing services, coaching on job search techniques, and adherence to established procedures with room for initiative. Competitive benefits accompany the wage range.