Career Path Navigator

Careersource-Tampa-Bay; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

CareerSource Tampa Bay is seeking a qualified professional to provide training, guidance, and support to customers pursuing job placement and retention. You will explain program options, conduct assessments, and coordinate services with partners while handling clerical tasks and data entry.

The role emphasizes customer service, eligibility screening, and workshop coordination, with opportunities to engage in outreach activities and special projects as assigned.

Qualifications

• High School diploma or GED
• Two years of experience in a customer service related field
• Florida Workforce Professional Certification Tier I required
• Proficient in Microsoft suite (Outlook, Word etc.)

Responsibilities

• Promote all programs and services to customers and partners
• Provide guidance and instruction to customers on required activities
• Assist customers with orientations and explain program parameters
• Provide vouchers, case note voucher pickup and file documentation
• Deliver vouchers to training providers off site as needed
• Coordinate and assess customers' strengths and needs
• Coordinate service referrals to community-based organizations
• Pre-screen customers for eligibility and suitability
• Maintain tracking system for completed pre-screens and assign to a career coach
• Input data and update progress in tracking system; prepare reports
• Monitor voicemail and respond to inquiries
• Resolve customer complaints and escalate as needed
• Coordinate services with other departments
• Assist with employability workshops
• Schedule appointments for customers
• Attend outreach events offsite
• Work on special projects as assigned

Skills

Customer service

Data entry

Microsoft Office

Bilingual Spanish

Education

High School diploma or GED

Florida Workforce Professional Certification Tier I

Tools

Microsoft Office Suite

Job description

CareerSource Tampa Bay is seeking a qualified professional to provide training, guidance, and support to customers pursuing job placement and retention. You will explain program options, conduct assessments, and coordinate services with partners while handling clerical tasks and data entry.

The role emphasizes customer service, eligibility screening, and workshop coordination, with opportunities to engage in outreach activities and special projects as assigned.