Career Navigator — Impactful Workforce Coach

SmartRecruiters, Inc.; Ardmore (OK); On-site; USD 14,000 - 22,000; Full time

Job summary

Dynamic Workforce Solutions in Ardmore, OK seeks a Career Navigator to provide integrated workforce planning for center customers, helping them develop employment and training plans and connect with services.

The role emphasizes interviewing, coaching for optimal placement, and ongoing case management, with a focus on extreme customer service and coordination with providers. Office-based with field visits.

Qualifications

• Experience delivering extreme customer service and empathy.
• Ability to interview and assess client needs.
• Strong written and verbal communication.
• Comfort with travel and home visits.

Responsibilities

• Interviews customers to assess ongoing service needs and opportunities.
• Coaches customers to present themselves and gain placement.
• Provide career advisement including plans, referrals, and retention.
• Perform visits to customers' homes or training sites.
• Utilize Extreme Customer Service behaviors in all interactions.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Microsoft Office

Job description

Dynamic Workforce Solutions in Ardmore, OK seeks a Career Navigator to provide integrated workforce planning for center customers, helping them develop employment and training plans and connect with services.

The role emphasizes interviewing, coaching for optimal placement, and ongoing case management, with a focus on extreme customer service and coordination with providers. Office-based with field visits.