Cashier - Albemarle Rd - Full Time

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont is seeking a dedicated professional to provide career advancement coaching to participants transitioning from initial support to ongoing advancement. You will develop and monitor individualized program plans, coordinate with Employer Engagement and Workforce Services to foster employment stability and career growth.

Responsibilities include analyzing progress, identifying skills gaps, and delivering coaching that improves retention and long-term

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Science, Education, Career Coaching, Workforce Development or related field and four years' experience in Career Coaching or Workforce Development.

Responsibilities

• Builds relationships through informative coaching, creating individualized program plans to support career advancement and employment retention.
• Monitors participants' progress, analyzes PAIRIN reports and Career Development Plans to determine eligibility and progress toward retention and advancement.
• Identifies skills gaps and behavioral traits to design outcomes for stronger employer relationships and longer-term career growth.
• Delivers services including development and implementation of comprehensive program plans to achieve employment retention and advancement.
• Collaborates with Workforce Services and external partners to ensure participants' successful employment history and growth opportunities.

Education

Bachelor's degree in Human Services, Psychology, Social Science, Education, Career Coaching, Workforce Development or related field

Job description

SUMMARY

Provides career advancement coaching by working with participants once they have launched their career path with Goodwill support and beyond. Coordinates the transition from the Career Navigator to Career Advancement Services in the latter stages of onboarding and/or further in their job tenure by providing on the job success planning, micro-learning trainings and employment tips to serve the needs of the individual with the goal of achieving job retention, financial stability, career advancement, and asset and wealth building. Partners in participant's career journey and collaborates with Employer Engagement Team to ensure participants successful employment history and advancement opportunities by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Builds relationships through an informative, educational, and coaching process with participants to include development and implementation of comprehensive, individualized program plans, ultimately achieving career advancement and employment retention.
• Monitors and supports employment progress of participants, analyzes progress reports from coaching staff, (PAIRIN report, Career Development Plan, etc.); determines eligibility and satisfactory progress toward retention and career advancement, identifies current and potential needs and designs appropriate plan.
• Investigates participants’ skills gaps and behavioral attributes, and develops the outcomes needed for a successful relationship with employers to increase retention beyond one year and career advancement.
• Delivers service responsibilities to include development and implementation of comprehensive, individualized program plans, ultimately achieving employment retention and career advancement.
• Ensures high quality career advancement coaching and collaborates with internal and external partners to ensure participants successful employment history and growth opportunities.
• Uses assessment information and coaching skills for dialogue and observation to identify mindset models and behavioral-based attributes to development, helps participants recognize their strengths, empowers participants to be more effective in developing career mobility skills, and provides program impact data using identified benchmark and progression measures.
• Analyzes service delivery data and monitors service outcomes for career navigation, initial employment, employment rates, retention, advancement, service quality, and service effectiveness.
• Actively engages and supports Goodwill alumni by developing, coordinating, and evaluating programs and projects to promote alumni relations and career advancement.
• Collaborates closely in a dynamic team environment with Workforce Services staff and across departments to help participants bridge any gaps to reaching career advancement.
• Proposes innovative and individualized recommendations to help establish and drive optimal improvements for participants as well as employers and Workforce Services programs.
• Continuously learns new tools, virtual technologies, as well as best practices and shares learnings with others; embraces a growth mindset approach.
• Creates, develops, and leverages an environment that will promote and maximize technologies to engage and coach participants both virtually and in person.
• Promotes continual learning and stays up to date on industry trends and career metrics-based coaching practices.
• Leverages strength-based and behavioral based approaches to educate participants on new ways of working and advancing while encouraging transparency.
• Promotes and encourages participants in exploring learning and working in a digital environment.
• Maintains comprehensive and timely documentation of all services provided and referred, documenting the progress of persons served in accordance with Agency and contractual requirements, regularly sharing information with involved stakeholders and referral sources.
• Compiles and completes program reports as needed by the Manager, Career Navigator.
• Maintains professional communications with staff in other services areas to ensure customer experience and best outcome for participant served.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

ADDITIONAL RESPONSIBILITIES

• Participates in continuous quality improvement processes and serves on organizational and divisional project teams.
• Actively participates in area organizations which will benefit program purpose and goals.
• Performs other job-related tasks as assigned by the Manager, Career Navigation.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill's Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill's Mission & Core Values - Models and champions Goodwill's Mission and Core Values
• Commitment to Inclusion - Champions inclusion activities, strategies, and initiatives
• Community & Service Driven - Models high-level services that differentiate Goodwill from other organizations

People Oriented:

• Relationship-Building Skills - Effectively models approachability and openness
• Communication Skills - Effectively tailors communication to the appropriate audience
• Commitment to Development - Encourages staff to utilize tools to support their development

Results Oriented:

• Commitment to Quality Results - Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen - Effectively transfers learning from one situation to another
• Stewardship - Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity - Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity - Effectively models sound professional ethics
• Capacity for Change - Champions the awareness and impact of change

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Human Services, Psychology, Social Science, Education, Career Coaching, Workforce Development or related field and four years' experience working in Career Coaching and/or Workforce Development; or the equivalent combination of education and experience. Career coaching and mentorship experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.