Career Navigator

Dynamic Works Institute; El Paso (TX); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k)

Flexible spending accounts

Tuition assistance

Job summary

Dynamic Works Institute seeks a Career Navigator in Texas (El Paso) to provide individualized career planning, case management, and employment services to job seekers. Some positions are onsite and some remote, with a preference for Borderplex residents.

You will conduct assessments, develop employment plans, connect clients to training and employers, maintain documentation, and collaborate with partners to support retention and follow-up.

Qualifications

• Bachelor's degree or equivalent experience required.
• Two years staffing or workforce experience preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Conducts customer assessments and develops employment plans.
• Connects customers to employment, training, and support services.
• Maintains accurate case notes and documentation.
• Coordinates with employers and partners.
• Supports customer retention and follow-up.

Skills

Case management

Customer engagement

Documentation

Extreme Customer Service

Coaching techniques

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Electronic case management

Job description

Job Title: Career Navigator

Reports to: Lead Career Navigator Position

Classification: Non-Exempt

Wage Range: $19 - $21/hour, $39,520 - $43,680 annually

There will be several Career Navigators within the project. Some of these roles are onsite and some are remote positions, with a preference to employees residing within the Borderplex region.

Primary Objectives of Position:

Provides individualized career planning, case management, and employment services to job seekers.

Essential Job Functions:

• Conducts customer assessments and develops employment plans
• Connects customers to employment, training, and support services
• Maintains accurate case notes and documentation
• Coordinates with employers and partners
• Supports customer retention and follow-up

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies:

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:

Education:

Bachelor's degree or equivalent experience

Credentials:

Certified Workforce Development Professional credential preferred

Experience:

Two years staffing or workforce experience

Skills/Abilities:

Case management, customer engagement, documentation

Technology Requirement:

Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements:

Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.