Career Coach TANF/SNAP/NCP

Southwest-Key-Programs; Port Arthur (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Southwest-Key-Programs in Port Arthur, TX is seeking a Career Coach to support TANF, SNAP and ABAWD participants. You will perform eligibility checks, assess needs, create employment plans and manage cases to help participants reach self-sufficiency.

Responsibilities include coordinating childcare and transportation, following up on progress, and maintaining confidential records in TWIST/WIT/COLTS. Some travel and telework may be required.

Qualifications

• Requires a bachelor’s degree preferred or 60 credits with 3 years full-time qualifying experience.
• Excellent oral and written communication skills.
• Must have own transportation to perform duties.
• Professional appearance and attire required.

Responsibilities

• Provide information and verify eligibility for TANF/SNAP/ABAWD/NCP programs.
• Conduct assessments to identify participant needs and develop employment plans.
• Deliver case management and monitor progress while maintaining confidentiality.
• Coordinate childcare, transportation, and work-related support services.
• Follow up to document activities and outcomes, updating TWIST/WIT/COLTS systems.
• Prepare and monitor case documentation throughout participation; facilitate orientations as needed.

Skills

Verbal and written communication

Bilingual English/Spanish

Reliable transportation

Education

Baccalaureate degree or 60 credits + 3 years experience

Tools

Microsoft Office

TWIST/WIT/COLTS system

Job description

Job Details

Job Location: Workforce Solutions Southeast Texas - Port Arthur - Port Arthur, TX 77642

Position Type: Full Time Regular

Salary Range: $19.95 - $19.95 Hourly

Job Summary:

The Career Coach is responsible for providing services to individuals who receive Temporary Assistance to Needy Families (TANF), participants through the Supplemental Nutrition Assistance (SNAP) and Able-Bodied Adult Without Dependents (ABAWD) programs, Noncustodial Parents (NCP) participants, and universal participants. Services include eligibility verification, skills and needs assessments, case management, and progress monitoring. The Career Coach also coordinates supportive services and conducts follow-up to ensure that necessary supports are in place for placement in employment. The target goal for participants served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

Essential Functions:

• Provide information to potential TANF, SNAP, ABAWD, and NCP participants and verify eligibility for program services.
• Conduct assessments to determine participant needs.
• Develop and track employment plans and provide case management for each participant and maintain confidentiality.
• Coordinate supportive services such as childcare, transportation assistance, and work-related support.
• Conduct follow-up with participants to monitor and document participant's activities and progress.
• Take timely action when participants are not making progress towards achievement of goal(s).
• Prepare, submit and monitor case management documentation throughout the duration of participation in the program, ensuring that data is entered into TWIST/WIT/COLTS system in a timely manner. Must maintain client data confidentiality.
• May facilitate group orientations.

Other Functions:

• Travel to attend meetings, training, outreach and other activities.
• Must be able and willing to telework as needed.
• Able to react to change productively and handle other essential tasks as assigned.

QualificationsQualifications and Requirements:

• Baccalaureate degree (preferred), plus a minimum one year in case management or participant service or may be substituted with 60 credit hours with 3 years full time qualifying experience.
• Must have excellent oral and written communication skills.
• Must have own transportation to use in the performance of duties.
• Maintaining a professional appearance and attire is required.

Preferred Skills and experience:

• Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system and a wide variety of written materials such as forms, resource lists, and case records in an accurate and timely manner.
• Must have excellent verbal and written communication skills, demonstrated participant service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Bilingual (English/Spanish).

Certificates and Licenses Required:

• A valid Texas motor vehicle operator’s license and reliable means of transportation.

Physical Demands:

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Work Environment:

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.

Compliance Agreement:

I have read the above and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities or requirements. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I also understand that my job description is subject to change and that this description does not preclude my supervisor's authority to add or change duties or responsibilities.