Career Coach - St. Joseph County

Dsnworldwide; South Bend (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A community-focused organization in South Bend, IN is seeking a Career Coach to manage a caseload of participants, providing counseling and guidance for job readiness and retention. The ideal candidate will have excellent communication skills and preferably experience in workforce development. This role is crucial for helping participants achieve self-sufficiency through tailored employment plans and support.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the local community's needs and resources.

Responsibilities

• Manage a caseload of participants providing counseling and mentoring.
• Assess participant competencies and work history.
• Conduct regular meetings for job readiness and retention.

Skills

Verbal communication

Written communication

Customer service

Education

Associate’s degree or 12 months related work experience

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve St. Joseph County in South Bend, IN.

Essential Job Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assess participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications/Education

• Associate’s degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’experience in workforce development or related programs preferred
• Frequent local travel required