Career Coach - Clark County

Dsnworldwide; Jeffersonville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

A community service organization is seeking a motivated Career Coach in Jeffersonville, IN. The successful candidate will manage participants, providing work readiness counseling and facilitating access to training and employment opportunities. Must possess strong communication and customer service skills, with an associate's degree or relevant experience preferred. This role involves regular local travel and requires commitment to participant success.

Qualifications

• Excellent verbal and written communication skills are required.
• Experience in workforce development programs is preferred.
• Frequent local travel is necessary.
• Familiarity with local communities and resources.
• 1–3 years’ experience in workforce development preferred.
• Frequent local travel required.

Responsibilities

• Manage a caseload of participants and provide work readiness counseling.
• Conduct regular meetings with participants for job search and job retention.
• Create employment plans for short- and long-term goals.
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals.
• Maintains information about area resources and employers.
• Ensures participant accountability and attendance; tracks and maintains employment retention goals.
• Provides information to participants on available training and/or jobs that will lead to advancement.
• Assists participants in achieving self-sufficiency by monitoring progress throughout the program cycle.

Skills

Excellent verbal and written communication skills

Customer service skills

Familiarity with local needs and resources

Communication skills

Customer service

Local knowledge

Travel willingness

Education

Associate’s degree from an accredited university or college

12 months of related work experience

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve Clark County in Jeffersonville, IN.

Essential Job Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications/Education

• Associate’s degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’ experience in workforce development or related programs preferred
• Frequent local travel required