Career Coach - Marion County-North

Diversified Services Network, Inc.; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project in Indianapolis, IN. You will manage a caseload, provide work readiness counseling, and help participants plan paths to employment and self-sufficiency.

The role involves assessing participant needs, coordinating with local resources, and guiding participants through employment plans and education opportunities, with frequent local travel in Marion County.

Qualifications

• Associate’s degree or 12 months related work experience.
• Excellent verbal and written communication skills.
• Familiarity with local communities and resources.
• 1–3 years of experience in workforce development preferred.

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring.
• Assesses participant competencies, work history, education, skills, and identifies challenges.
• Conducts regular meetings with participants for job search, education, and retention.
• Creates individualized employment plans and monitors progress toward goals.
• Maintains information about area resources and employers.
• Tracks attendance and employment retention goals; ensures accountability.
• Notifies government agencies if a participant loses hours of employment.
• Maintains contact with participants to assess job advancement in various locations.
• Provides information on training and job opportunities for advancement.
• Supports participants toward self-sufficiency through ongoing case management.

Skills

Verbal communication

Written communication

Customer service

Community knowledge

Workforce development experience

Education

Associate’s degree

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve Marion County-North in Indianapolis, IN.

Essential Job Responsibilities:

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications/Education:

• Associate’s degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’experience in workforce development or related programs preferred
• Frequent local travel required

*Hourly rate: $18.42-$20.00