Career Coach - Lake County-Gary

Diversified Services Network, Inc.; Gary (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Diversified Services Network Inc. seeks a Career Coach to support a long-term project serving Lake County, located in Gary, Indiana.

The role focuses on work readiness counseling, case management, and collaboration with local employers to assist participants in achieving employment and self-sufficiency. Responsibilities include ongoing participant meetings, individualized employment planning, resource navigation, and progress tracking across the program cycle in multiple community locations.

Qualifications

• Associate's degree or 12 months related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge of local needs and resources
• 1–3 years' experience in workforce development or related programs preferred
• Frequent local travel required
• Hourly rate: $18.42-$20.00

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to employment and helps find solutions
• Conducts regular meetings with participants for job search, education, retention and readiness
• Creates individualized employment plans and coordinates available services
• Maintains information on area resources and employers
• Notifies government agencies when a participant loses or reduces hours
• Maintains periodic contact with participants across locations to assess advancement
• Provides information on training and job opportunities for advancement
• Monitors progress to help participants achieve self-sufficiency
• Prepares and maintains participant files documenting program history
• Provides case management to help customers prepare for employment and access services
• Facilitates access to training, education, and employment services to support advancement

Skills

Counseling

Mentoring

Customer service

Verbal communication

Written communication

Education

Associate's degree or 12 months related experience

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve Lake County and be located in Gary, IN.

Essential Job Responsibilities:

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goalsProvides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Requirements

Qualifications/Education:

• Associate's degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years' experience in workforce development or related programs preferred
• Frequent local travel required
• Hourly rate: $18.42-$20.00