Career Coach & Case Manager

America Works of New York Inc; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

America Works of Maryland is hiring a Corporate Representative who will deliver job readiness training, conduct coaching, and manage case plans for adults seeking employment. The role combines classroom instruction with one-on-one support to help participants overcome barriers and achieve long-term success.

Ideal candidates will be passionate about workforce development, able to engage diverse populations, and skilled at coordinating services including housing, childcare, and transportation

Qualifications

• Bachelor's degree required; degree in Social Work, Human Services, Education, Psychology, Counseling, or a related field preferred.
• One to three (1-3) years of experience in workforce development, adult education, career counseling, case management, or social services.
• Experience facilitating classroom instruction, workshops, or training sessions preferred.
• Experience developing individualized employment or service plans.
• Passion for serving underserved and disadvantaged populations.
• Knowledge of Motivational Interviewing, Trauma-Informed Care, and workforce development best practices is a plus.
• Strong interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities while maintaining accurate documentation.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using Salesforce, Microsoft Teams, SharePoint, or other case management systems preferred.

Responsibilities

• Facilitate job readiness workshops and individual coaching.
• Provide case management and employment counseling.
• Develop individualized employment/service plans based on participant goals.
• Assist with intake, screenings, and progress tracking.
• Connect participants with supportive services (housing, childcare, transportation, healthcare).
• Maintain accurate documentation and reports.
• Meet enrollment, participation, placement, and retention goals.
• Balance classroom facilitation with participant support.

Skills

Interpersonal skills

Organizational skills

Communication skills

Multitasking

Microsoft Office

Salesforce

Case management systems

Motivational Interviewing

Trauma-Informed Care

Education

Bachelor's degree in Social Work, Human Services, Education, Psychology, Counseling, or related field

Tools

Salesforce

Microsoft Teams

SharePoint

Job description

America Works of Maryland is hiring a Corporate Representative who will deliver job readiness training, conduct coaching, and manage case plans for adults seeking employment. The role combines classroom instruction with one-on-one support to help participants overcome barriers and achieve long-term success.

Ideal candidates will be passionate about workforce development, able to engage diverse populations, and skilled at coordinating services including housing, childcare, and transportation