Career Ambassador

America Works of New York Inc; New York (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and VIs

Job summary

America Works of New York, Inc. is seeking a Career Ambassador in Far Rockaway, NY to provide outreach and administrative support for an employment services program assisting low-income job seekers. The role emphasizes professionalism, teamwork, and proactive engagement.

Responsibilities include managing Outlook, SharePoint, Salesforce, and coordinating outreach calls; conducting presentations; and maintaining case notes and weekly reports. A 4-year degree and strong communication are required.

Qualifications

• Minimum of 4-year degree; graduating seniors encouraged to apply.
• Experience with administrative and/or office tasks.
• Ability to conduct outreach via calls, events, tabling, etc.
• Familiarity with workforce development or social services a plus.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Familiarity with Salesforce, Microsoft Teams, Outlook, and SharePoint a plus.
• Experience serving disadvantaged and underserved populations.
• Strong communication, professional demeanor, sound judgment, and organizational skills.

Responsibilities

• Assist with administrative tasks using various systems (MS Outlook, SharePoint, Salesforce).
• Conduct outreach calls to program participants and answer questions.
• Scan and upload documents to client case files.
• Manage multi-line phone system and forward calls as needed.
• Facilitate presentations in-person and virtually via Teams.
• Assist with mass mailings to clients.
• Maintain detailed case notes, attendance logs, and weekly reports.

Skills

MS Office proficiency

Salesforce familiarity

Outlook expertise

SharePoint familiarity

Microsoft Teams

Strong communication

Organizational skills

Professional demeanor

Education

Bachelor's degree

Tools

MS Outlook

Salesforce

SharePoint

Microsoft Teams

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Career Ambassador

Salary:$43,000 - $47,000 Annually

Location: Far Rockaway, NY

Purpose: America Works of New York, Inc., a socially-conscious company, is seeking a Career Ambassador to provide outreach and administrative support for an employment services program that helps low-income and underserved job seekers obtain gainful employment. The ideal candidate has strong administrative skills, enjoys working with diverse groups of people, and is a self-starter looking to play a proactive role in helping youth discover their strengths and take actionable steps towards career development.

Duties and Responsibilities

• Assist with administrative tasks using various external and internal systems, including MS Outlook, MS SharePoint, and Salesforce
• Conduct outreach calls to potential and current program participants, answer any questions about appointments and general program questions
• Utilize office equipment to scan and upload documents to client case files
• Manage multi-line phone system, prioritizing and forwarding calls as necessary
• Facilitate presentations in-person and virtually via Microsoft Teams
• Assist with mass mailings to clients
• Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
• Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivate clients to find full-time employment

Desired Qualifications

• Minimum of 4-year degree (graduating college seniors encouraged to apply!)
• Experience with administrative and/or office tasks
• Ability to conduct outreach to potential participants via outgoing calls, community events, tabling, etc.
• Familiarity and understanding of workforce development, social services, and/or community-based organizations a plus
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel)
• Familiarity with Salesforce, Microsoft Teams, Outlook, and SharePoint a plus
• Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
• Strong communication skills, professional demeanor, sound judgment, and strong organizational skills

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Time Off Package
• 401K with Employer Matching After 1 Year
• Free New York Sports Club Gym Membership After 1 Year
• Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency

This position is currently accepting applications.