Career Advisor

Edsi-9; Hartford (CT); On-site; USD 56,000 - 64,000; Full time

Job summary

EDSI is seeking an experienced career counselor/case manager to assess jobseekers and determine the best path to return to work. You will provide individualized support for employment goals and document all contacts and activities.

You will maintain client files, complete required enrollment paperwork, and coordinate referrals to One Stop services and related agencies as needed, ensuring follow-through with planned activities.

Qualifications

• Career counseling or case management experience required.
• Strong telephone, computer, and written communication skills.
• Bachelor’s or Associate’s degree, or 3+ years in case management/human services.

Responsibilities

• Assess jobseekers and determine the best path to return to work.
• Provide support and assistance for gaining and retaining employment and career advancement.
• Maintain organized case files and document all contacts and activities.

Skills

Career counseling

Case management

Written communication

Telephone communication

Computer skills

Education

Bachelor’s degree

Associate’s degree

Three years of work experience in case management/human services

Tools

Microsoft Office

Job description

Job Description:Salary: 56,000Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.Essential Functions:• Provide individualized assessment of work, family and personal development needs and opportunities• Determine eligibility and accurately complete required documentation for enrollment• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment• Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency• Oversee customer activities and assist with workshop schedules• Track all customers activities including AJC services, ITAs, and other CWP initiatives• Create solutions to customer attendance problems• Maintain organized database of customers and keep detailed documentation of all contacts• Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals• Maintain customer files as specified by contractor• Share information with appropriate staff and/or funding agencies• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules• Document all participant contacts and activities in case progress notes• Assist in the preparation of project reports as needed• Ensure that positive outcomes and goals are met as required by contract• Work with the team on implementing processes that increase customer engagement• Conduct program orientations• Other opportunities as available.Education and Experience Requirements:• Career counseling or case management experience• Ability to prioritize tasks and document visits and contacts• Demonstrated telephone, computer, and written communication skills• Ability to maintain flexibility as needs of contract or contractor required• Bachelor’s degree or Associate’s degree, or three years of work experience in case management/human services or related experience• Knowledge of Microsoft Office applicationsEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.