Care Transitions Coordinator — Discharge & Referrals

University of California - Irvine Health; Fountain Valley (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

UCI Health is seeking a Discharge Planner to work under the RN Case Manager, coordinating post-discharge services and referrals using the Case Management system. The role emphasizes communication with patients, families, and the care team, and supports Medicare processes prior to discharge.

Responsibilities include reviewing letters, handling referrals, and performing related clerical duties to ensure smooth transitions of care.

Qualifications

• Education: High school diploma or equivalent.
• Knowledge of medical terminology.
• Excellent communication skills, both verbal and written.
• Maintains confidentiality, tact and diplomacy.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Responsibilities

• Arrange post-discharge services.
• Create and follow up on electronic referrals using the Case Management system.
• Review patient choice letters with patients/families for required signatures.
• Provide follow up Important Message to Medicare patients prior to discharge.
• Communicate with patients, families and other members of the care team.
• Complete tasks assigned by Case Manager.
• Make copies, send faxes and complete phone calls.
• Complete process reviews or audits as requested.
• Other duties as assigned.

Skills

Word processing

Medical terminology

Communication skills

Education

High school diploma or equivalent

Job description

UCI Health is seeking a Discharge Planner to work under the RN Case Manager, coordinating post-discharge services and referrals using the Case Management system. The role emphasizes communication with patients, families, and the care team, and supports Medicare processes prior to discharge.

Responsibilities include reviewing letters, handling referrals, and performing related clerical duties to ensure smooth transitions of care.