Case Management Resource Specialist

Mass General Brigham; Boston (MA); On-site; USD 63,943,000 - 76,162,000; Full time

Job summary

Mass General Brigham in Boston, MA is seeking a Case Management Resource Specialist to support RN Case Managers with discharge planning and coordinating patient transitions of care.

This patient-facing and administrative role requires navigating multiple systems, visiting patient rooms to provide Medicare documentation, and coordinating referrals to rehab, home care, and medical equipment; a Bachelor's degree is strongly preferred and healthcare experience is valued.

Qualifications

• Bachelor's degree strongly preferred.
• Healthcare experience 1–3 years preferred.
• Ability to coordinate discharge planning and connect patients with community resources.

Responsibilities

• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for community resources.
• Collaborates with social work staff and community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about accessing resources and how to use them.

Skills

Familiarity with medical terminology

Familiarity with community services

Assessment & crisis intervention

Interpersonal communication

Collaboration & advocacy

Customer service

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care.

This role is both patient-facing and administrative - you'll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment.

Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams. A Bachelor's degree is strongly preferred.

Schedule: Monday-Friday, with 1 weekend day/month and 2 holidays/year. Hours are typically between 8:30 AM - 5:00 PM.

Summary:
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources.

Does this position require Patient Care? Yes

Essential Functions

• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for all types of community resources.
• Collaborates with social work staff and personnel from community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations by and about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about appropriate resources and how to access them.

Qualifications

Education
High School Diploma or Equivalent required or Bachelor's Degree preferred

Can this role accept experience in lieu of a degree?
No

Experience
Healthcare related experience 1-3 years preferred

Knowledge, Skills and Abilities

• Familiarity with medical terminology.
• Familiarity with community services/resources.
• Ability to maintain effective working relationships with patients/families.
• Knowledge of current community resources.
• Strong assessment and crisis intervention.
• Strong collaborative skills and a desire to work in a complex, fast-paced environment.
• Excellent interpersonal skills.
• Excellent collaboration, customer service and advocacy skills.
• Excellent written and verbal communication skills.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

265 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.35 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.