Care Tech Lead — Telecom Cloud & NCS

Inabia Software & Consulting Inc.; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Inabia Software & Consulting Inc. is seeking an experienced Care Technical Manager (CaTM) with Nokia Container Services (NCS) expertise to support cloud-native telecom platforms and incident management for enterprise customers.

This remote-USA contract role covers LTE/5G core networks, Kubernetes/OpenStack environments, 24/7 on-call support, RCA, and cross-functional coordination across engineering, product, and customer teams to deliver timely resolutions.

Qualifications

• Hands-on Nokia Container Services (NCS) experience is mandatory.
• Strong knowledge of LTE/VoLTE/VoWiFi/5G and core networks.
• Experience with Telco/Public Cloud and CNFs/VNFs.
• Proficient in cloud platforms, Kubernetes, and OpenStack.

Responsabilités

• Provide technical support and manage complex customer issues related to Nokia telecom cloud and core network solutions.
• Troubleshoot and resolve issues across Nokia Container Services (NCS), Kubernetes-based platforms, OpenStack, and cloud-native network functions.
• Support telecom core network technologies, including LTE, VoLTE, VoWiFi, and 5G.
• Manage critical incidents, customer escalations, and 24/7 emergency on-call support as required.
• Coordinate with cross-functional engineering, operations, product, and customer teams to ensure timely issue resolution.
• Perform root cause analysis (RCA), identify recurring issues, and recommend corrective and preventive actions.
• Monitor platform performance, availability, and system health using Prometheus, Grafana, and Thanos.
• Support cloud configuration, deployment, troubleshooting, and maintenance across distributed, edge, and public cloud environments.
• Manage technical communications, incident updates, and customer-facing reports.
• Follow cloud operations, change management, and ticketing processes using Salesforce and related tools.
• Support automation, DevOps, cybersecurity, and GitOps initiatives to improve operational efficiency.
• Apply project management principles to coordinate technical activities and drive service improvements.

Connaissances

Customer-facing support

Incident management

Cross-functional coordination

Project management

English communication

Outils

Nokia Container Services (NCS)

Kubernetes

OpenStack

Prometheus

Grafana

Thanos

Salesforce

Ansible

GitOps

Description du poste

Inabia Software & Consulting Inc. is seeking an experienced Care Technical Manager (CaTM) with Nokia Container Services (NCS) expertise to support cloud-native telecom platforms and incident management for enterprise customers.

This remote-USA contract role covers LTE/5G core networks, Kubernetes/OpenStack environments, 24/7 on-call support, RCA, and cross-functional coordination across engineering, product, and customer teams to deliver timely resolutions.