Program Coordinator (Clinical) - Care Team (NE/IA CCBHC)

Heartland Family Service; Council Bluffs (IA); On-site; USD 54,000 - 70,000; Full time

Job summary

Heartland Family Service in Council Bluffs, IA is hiring a Care Team Program Coordinator to support the Community-Based Services Program Director, supervise Care Team Specialists, and ensure high-quality care coordination across the Southwest Iowa region. The role requires travel to regional offices and CCBHC hubs, and a commitment to trauma-informed, recovery-oriented practice.

The position offers 40 hours per week with compensation determined by total years of experience, and a collaborative,

Qualifications

• Bachelor’s Degree in Human Services, Psychology, Social Services, Sociology, or related field preferred or 3 years of equivalent experience.
• Minimum one year of experience in health and human services or related field.
• Minimum one year of supervisory experience.
• Strong organizational, leadership, and communication skills.

Responsibilities

• Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
• Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
• Mentor staff and promote a trauma-informed, strengths-based workplace culture.
• Ensure program quality through monitoring, evaluation, and compliance with established metrics.
• Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
• Coordinate and facilitate team meetings, trainings, and organizational processes.
• Ensure accurate and timely documentation of assessments, case plans, and data.
• Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
• Identify opportunities for innovation and funding to expand service delivery and meet client needs.
• Collaborate directly with the Program Director on strategic planning, quality assurance, and implementation of services.
• Create, maintain and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site or designated workspace.

Skills

Communication skills

Leadership

Organizational skills

Education

Bachelor’s Degree in Human Services, Psychology, Social Services, Sociology, or related field

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This Care Team Program Coordinator supports the Community-Based Services Program Director in overseeing Care Team Specialists across Pottawattamie County and the Southwest Iowa region. This position ensures high-quality care coordination for Heartland Family Service clients by supervising staff, implementing best practices, and fostering collaboration with internal and external providers. This individual agrees to be highly organized, detail-oriented, and able to manage competing priorities while promoting a trauma-informed workplace. Regular travel to regional offices and CCBHC hubs is required.

Compensation: Salary is determined by total years of experience
Work Schedule: 40 hours per week

Click to see benefits and company perks

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Human Services, Psychology, Social Services, Sociology, or related field is preferred, or 3 years of equivalent experience.
• Minimum one year of experience in health and human services or related field
• Minimum one year of supervisory experience
• Strong organizational, leadership, and communication skills.
• Ability to travel between Iowa and Nebraska locations.
• Commitment to trauma-informed care and recovery-oriented principles.

Essential Duties and Responsibilities

• Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
• Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
• Mentor staff and promote a trauma-informed, strengths-based workplace culture.
• Ensure program quality through monitoring, evaluation, and compliance with established metrics.
• Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
• Coordinate and facilitate team meetings, trainings, and organizational processes.
• Ensure accurate and timely documentation of assessments, case plans, and data.
• Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
• Identify opportunities for innovation and funding to expand service delivery and meet client needs.
• Collaborate directly with the Program Director on strategic planning, quality assurance, and implementation of services.
• *Create, maintain and share as appropriate a dynamic self-care plan.
• * Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job are to be performed on company physical work site or designated workspace.

*DENOTES ESSENTIAL JOB FUNCTIONS