Care Team Member

SOL Mental Health; Washington (District of Columbia); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA & HSA

PTO & 10 paid holidays

401(k) with employer match

Short & long-term disability

Life insurance

Employee Assistance Program (EAP)

Job summary

SOL Mental Health in Washington DC is seeking a caring Care Team Member to deliver warm, professional patient experiences and support scheduling across calls, emails, and logistics.

You will assist with intake, verify forms and insurance details, and coordinate scheduling with clinicians in the EHR, ensuring accuracy and compliance. This role offers growth in a fast-moving startup.

Qualifications

• Ability to de-escalate difficult situations.
• Professional interaction with diverse populations.
• Strong organizational skills for multitasking.
• MS Office knowledge and ability to learn clinic systems.
• Experience with Athena EMR preferred.
• Ability to interpret and apply guidelines.

Responsibilities

• Greet patients, answer calls, and manage daily scheduling across calls, emails, and logistics.
• Complete patient intake and verify forms, insurance, copays, and balances.
• Manage schedules for patients and clinicians in the EHR.
• Triages patient concerns and coordinates needed services.
• Communicate clearly with patients, families, and partners to support the patient journey.
• Ensure accurate charge capture and billing documentation.
• Maintain HIPAA/CMS/OSHA compliance and high-quality customer service.
• Represent SOL Mental Health with empathy and reliability.
• Meet productivity goals and perform additional duties.

Skills

De-escalation

Diversity sensitivity

Organizational skills

MS Office proficiency

Athena EMR

Policy interpretation

Positive attitude

Job description

At SOL Mental Health ,we’reredefiningwhat’spossible in mental health care—starting with you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems —areas where your expertise becomes invaluable.

About SOL Mental Health

At SOL Mental Health ,we’reredefiningwhat’spossible in mental health care—starting with you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems —areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Our Culture: How We Show Up Every Day

• We Lead with Heart
• We Look for the Good
• We Strengthen Each Other
• We Strive for Excellence
• We Break New Ground

Care Team Members at SOL...

• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

Job Requirements & Skills

• Able to effectively manage difficult situations and de‑escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Experience with EMR/EHR systems, specifically Athena, preferred.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone, computer, and face to face.
• Must be able to lift up to 15 pounds at times.This is a Full Time, in-person role based out of our DC location.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Paid Time Off & 10 Paid Holidays
• 401(k) with employer match
• Short & long-term disability
• Life insurance
• Employee Assistance Program (EAP)

Compensation |

The estimated hourly compensation for this role is $24.00–$25.00 per hour , depending on experience. This role is also eligible for a monthly bonus based uponmetrics set for the role.

Diversity, Equity & Inclusion

At SOL Mental Health , we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensureequitablehiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from allwalks of lifeto apply.

Join Us

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect!