Care Team Manager

Voiceflow; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An innovative company is seeking a Care Team Manager to lead a dedicated team in providing community-based support. This role emphasizes relationship-building and effective communication, ensuring that team members are empowered to meet the needs of their clients. The ideal candidate will have a strong background in program management and community engagement, with a passion for fostering independence among members. Join a mission-driven organization that values collaboration and is committed to making a positive impact in the community. If you thrive in a dynamic environment and are eager to lead a team towards excellence, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings with Company Match

Flexible Schedules

Remote Work Options

Paid Family and Medical Leave

Employee Assistance Program

Mileage Reimbursement

HSA and FSA Options

Qualifications

• 5 years of program management/supervision experience in healthcare settings.
• Experience with local populations and knowledge of community resources.
• Strong ability to initiate conversations and create connections.

Responsibilities

• Lead onboarding and mentoring of new Care Team Managers.
• Collaborate with care team managers to enhance service delivery.
• Establish structures for communication and accountability.

Skills

Program Management

Community Engagement

Crisis Management

Relationship Building

Critical Thinking

Strategic Thinking

Time Management

Education

Bachelor's degree in Social Work

Bachelor's degree in Human Services

Bachelor's degree in Psychology

Bachelor's degree in Health Sciences

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Video Conferencing Software

G-Suite

Job description

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes

Amount of Travel Required: 15%

Positions Supervised: Community Guides

Reports To: Assistant Director of Care Team Operations

At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets our members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager.

The Care Team Manager role holds a supervisory scope of work while balancing a small member portfolio, which reflects the work of the Community Guides at a leadership capacity. The Care Team Manager regularly works from a computer or tablet, participates in and facilitates virtual meetings, and engages in text messages and calls to and from members. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program and its Community Guides. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Their contributions are seen as paramount to Reema’s engagement within the community.

This role spends approximately 90-95% of the time on leadership responsibilities:

• Play an active role in the onboarding and mentoring of new Care Team Managers.
• Collaborate with other care team managers in order to enhance delivery of high-quality care services
• Act as a key collaborator for Product work to support effective user experience.
• Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides and Community Outreach Specialists, individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
• Champion change management and effectively lead remote Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
• Understand client contracts and initiatives and effectively communicate changing priorities, ensuring teams are aligned and accountable to meet client expectations.
• Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging in-person and virtual team meetings, Case Reviews, Community Volunteering, and Team Building Events.
• Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
• Assist in executing the company’s talent strategy, including recruitment, onboarding, and training of care team members. Ensure diverse teams are formed with varied perspectives and experiences.
• Provide support and supervision to Guides within assigned teams; including researching resources for members.
• Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
• Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.

This role spends about 5-10% of the time on direct service responsibilities with their members:

• Establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
• Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
• Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary.
• Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
• Encourage members towards independence and autonomy.

Job responsibilities to grow and change as business necessitates.

Education, Experience and Skills:

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related fields. Years of related experience can be substituted for years of completed education towards a bachelor's degree
• Five years of program management/supervision experience in healthcare, community-based and/or social work settings
• Five years of direct experience with local population or community to be served and knowledge of the community
• Experience expanding and scaling front line teams through hiring, onboarding, and training efforts
• Proficiencies in critical thinking, strategic thinking, time management, and prioritization
• Knowledge of crisis planning, case management, and/or behavioral health
• Strong propensity towards building and maintaining relationships
• Proven ability to initiate conversation and create connections quickly
• Proven ability to develop, adapt, and execute outreach plans
• Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

Qualifications & Position Requirements:

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally
• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Flexible Schedules and Remote Work
• Mileage Reimbursement
• Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

All candidates who have received a written offer for this position will be required to undergo drug testing for commonly abused controlled substances in accordance with the company’s policy. Hires are contingent upon candidates producing satisfactory results from the pre-employment drug test.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

Degree * Select...

Select...

Are you legally authorized to work in the United States? * Select...

Are you comfortable working in a Hybrid setting? * Select...

Select...

How many years of experience do you have navigating community-based resources in the New York City Metropolitan area? * Select...

How many years of program management/people management experience do you have working in a healthcare, mental health, community-based and/or social work setting? * Select...

How many years of experience do you have working with Medicaid, Medicare, or population health management programs? * Select...

How many years of startup or high-growth experience do you have? * Select...

Do you have experience leading a diverse team? Select...

Date available to work? *

Desired salary? *

Do you have a website, portfolio, or LinkedIn profile? If so, please list it here:

Do you have a name you prefer to go by? If so, please list it here:

Did someone refer you to this position? If so, please list them here: