Care Team Manager

Beacon Specialized Living; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Beacon Specialized Living in Madison, WI is seeking a Care Team Manager to lead day-to-day operations at one of our residential homes serving individuals with IDD.

You will coach DSPs, ensure care plans are followed, and partner with families and community partners to maintain a safe, compassionate home.

This hands-on leadership role requires strong communication, organizational skills, and a commitment to high-quality care in a fast-paced setting.

Qualifications

• Experience in IDD, behavioral health, healthcare, or residential services preferred.
• Supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Comfortable working in a fast-paced, 24/7 residential environment.

Responsibilities

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee the daily operations of the assigned home.
• Ensure individuals receive care and support consistent with their individual needs and plans.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.
• Support medication administration and health/safety procedures as required.
• Respond appropriately to behavioral or operational concerns and escalate issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality-improvement initiatives.
• Serve as a hands-on leader who is willing to step in and support the team when needed.

Skills

Leadership

Communication

Problem-solving

Coaching

Team motivation

Job description

Care Team Manager (CTM)

Make a Difference. Lead with Purpose. Grow with Beacon Specialized Living.

Beacon Specialized Living is seeking a Care Team Manager (CTM) to join our team and help lead the day-to-day operations of one of our residential homes supporting individuals with intellectual and developmental disabilities (IDD).

As a Care Team Manager, you will play a key leadership role in ensuring the people we support receive high-quality care while maintaining a safe, positive, and supportive home environment. This is an excellent opportunity for someone who is passionate about serving others and ready to take the next step in their leadership career.

What You'll Do

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee the daily operations of the assigned home.
• Ensure individuals receive care and support consistent with their individual needs and plans.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.
• Support medication administration and health/safety procedures as required.
• Respond appropriately to behavioral or operational concerns and **escalate** issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality‑improvement initiatives.
• Serve as a hands‑on leader who is willing to step in and support the team when needed.

What We're Looking For

• Previous experience in IDD, behavioral health, healthcare, human services, or residential services preferred.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Ability to work independently while collaborating with regional and operational leadership.
• Comfortable working in a fast‑paced, 24/7 residential environment.
• Reliable transportation and ability to meet position‑specific driving requirements, if applicable.
• Must meet all company and state requirements for the position.

Why Join Beacon?

At Beacon Specialized Living, you aren't just managing a home—you are helping create a place where people can live, grow, and thrive.

We value leaders who are compassionate, accountable, team‑oriented, and committed to making a meaningful difference in the lives of the individuals we support.