Care Team Manager

Beacon Specialized Living; Kalamazoo (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Beacon Specialized Living is seeking a Care Team Manager to lead day-to-day operations at our Kalamazoo-area residential home, supporting individuals with IDD. You will guide Direct Support Professionals, ensure high-quality care, and foster a safe, welcoming environment.

The role emphasizes hands-on leadership, coaching, staff development, and ensuring compliance with company policies and state regulations. A passion for serving others and coordinating with families and partners is essential.

Qualifications

• Experience in IDD, behavioral health, healthcare, or residential services.
• Supervisory or leadership experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Lead and support DSPs and residential staff.
• Oversee daily operations of the assigned home.
• Ensure care aligns with individual plans.
• Provide coaching, training, and performance feedback.
• Assist with recruiting, onboarding, scheduling, and retention.
• Maintain documentation on time and accurately.
• Monitor compliance with policies and state regulations.
• Support medication administration and safety procedures.
• Address behavioral or operational concerns and escalate when needed.
• Build relationships with families, staff, and community partners.
• Maintain a clean, safe, welcoming home environment.
• Participate in meetings and quality-improvement initiatives.
• Hands-on leader who steps in to support the team.

Skills

Leadership

Supervisory Experience

Communication

Organization

Problem Solving

Coaching & Feedback

Team Motivation

Job description

Care Team Manager (CTM)

Make a Difference. Lead with Purpose. Grow with Beacon Specialized Living.

Beacon Specialized Living is seeking a Care Team Manager (CTM) to join our team and help lead the day-to-day operations of one of our residential homes supporting individuals with intellectual and developmental disabilities (IDD).

As a Care Team Manager, you will play a key leadership role in ensuring the people we support receive high-quality care while maintaining a safe, positive, and supportive home environment. This is an excellent opportunity for someone who is passionate about serving others and ready to take the next step in their leadership career.

What You'll Do

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee the daily operations of the assigned home.
• Ensure individuals receive care and support consistent with their individual needs and plans.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.
• Support medication administration and health/safety procedures as required.
• Respond appropriately to behavioral or operational concerns and elevate issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality-improvement initiatives.
• Serve as a hands-on leader who is willing to step in and support the team when needed.

What We're Looking For

• Previous experience in IDD, behavioral health, healthcare, human services, or residential services preferred.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Ability to work independently while collaborating with regional and operational leadership.
• Comfortable working in a fast-paced, 24/7 residential environment.
• Reliable transportation and ability to meet position‑specific driving requirements, if applicable.
• Must meet all company and state requirements for the position.

Why Join Beacon?

At Beacon Specialized Living, you isn't just managing a home—you are helping create a place where people can live, grow, and thrive.

We value leaders who are compassionate, accountable, team-oriented, and committed to making a meaningful difference in the lives of the individuals we support.