Care Team Lead — Patient Care & Team Performance

TimeDoc Health, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

TimeDoc Health, Inc. is seeking a Team Lead for Care Coordinators to guide a dynamic group delivering CCM and RPM services.

You will coach, engage, and align performance with QA metrics, while collaborating with HR and leadership to drive patient-centric care and regulatory compliance.

This role emphasizes strong communication, problem solving, and people management in a fast-paced, healthcare environment.

Qualifications

• Experience with CCM and/or RPM programs.
• Active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP).
• Strong written and verbal communication skills.
• Willing to cover 4–6 Saturdays per year.
• Ability to manage a team of ~25 Care Coordinators.
• Ability to problem solve and find appropriate solutions.

Responsibilities

• Recognize and engage your team in a positive, supportive and encouraging manner.
• Support interviewing, hiring, and training for new care coordinators to ensure their success as TimeDoc Care Coordinators.
• Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of KPIs.
• Monitor and manage a team of approximately 25 Care Coordinators.
• Audit metrics and QA issues on a Practice Level, improving overall service rates and client satisfaction.
• Provide effective coaching and identify learning opportunities for all members of your team with feedback during ad hoc interactions and one-on-ones.
• In partnership with leadership and HR, identify opportunities for individual improvement, including development and execution of performance improvement plans.
• Actively participate in Quality Assurance processes with Training and QA teams.
• Advocate for your team, identifying opportunities for programmatic and operational improvements.
• Oversee staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare).

Skills

Chronic Care Management

Remote Patient Monitoring

Team Leadership

Problem Solving

Effective Communication

HIPAA Compliance

On-Call Availability

Regulatory Awareness

Job description

TimeDoc Health, Inc. is seeking a Team Lead for Care Coordinators to guide a dynamic group delivering CCM and RPM services.

You will coach, engage, and align performance with QA metrics, while collaborating with HR and leadership to drive patient-centric care and regulatory compliance.

This role emphasizes strong communication, problem solving, and people management in a fast-paced, healthcare environment.