Care Support Specialist - Valdosta, GA

PRIMECARE HOME CARE SERVICES INC; Valdosta (GA); Presencial; USD 36.000 - 56.000; Jornada completa

Descripción de la vacante

PRIMECARE HOME CARE SERVICES INC in Valdosta, GA is seeking a dedicated caregiver coordination professional to support patient care operations. The role emphasizes scheduling, client management, and excellent communication to ensure timely onboarding and service delivery.

The ideal candidate will have a high school diploma or GED, 1+ year in home health or related settings, strong organizational skills, and a valid driver's license for field visits.

Formación

• High school diploma or GED required; relevant healthcare experience preferred.
• 1+ year in home care, healthcare, staffing, scheduling, or related service environment.
• Excellent customer service, communication, and documentation skills.
• Valid driver’s license and reliable transportation for field visits.
• CNA credential preferred; PCA qualification pathways may apply.

Responsabilidades

• Coordinate caregiver onboarding and scheduling to meet area staffing needs.
• Manage high volume inbound/outbound calls with accurate record-keeping.
• Support client admissions from intake to start of care.
• Monitor and track required documentation and packets.
• Assist field visits as needed with driver arrangements.

Conocimientos

Customer service

Communication

Organization

Documentation

Driving

Educación

High School Diploma or GED

CNA preferred

Bachelor's degree or 2+ years healthcare experience

Herramientas

Scheduling software

Client management systems

Multi-line phone systems

Descripción del empleo

Qualifications:High School Diploma or GED required.1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.Strong customer service, communication, organizational, and documentation skills.Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.Valid driver’s license and reliable transportation for required field visits.Preferred QualificationsCurrent Certified Nursing Assistant (CNA) credentialMust Meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a NurseBachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.Familiarity with scheduling and client management systems.Prior experience in a regulated or healthcare-based environment.Measures of SuccessNew caregiver hires are completed timely based on area staffing needs.Pending caregiver onboarding is actively managed and completed within established timelines.Caregiver onboarding time is maintained within established expectations.New client admissions are coordinated timely from initial packet through start of care.Client service changes are coordinated accurately and without unnecessary delays.Missing client documentation is identified, communicated, and followed through resolution.Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.