Care Support Specialist - Macon, GA

PRIMECARE HOME CARE SERVICES INC; Arkwright (GA); Presencial; USD 40.000 - 48.000; Jornada completa

Descripción de la vacante

Primecare Home Care Services, Inc. in Georgia seeks a Care Support Specialist to coordinate caregiver recruitment, onboarding, credentialing, and scheduling while supporting client onboarding and service changes.

You will collaborate with Care Relationship Managers, Nursing, HR, Billing, and operations to ensure readiness and compliant documentation. The role requires strong communication, organization, and attention to detail, with 1+ year in home care, a valid driver’s license, and willingness

Formación

• High School Diploma or GED required; an associate or bachelor’s degree is a plus.
• 1+ year experience in home care, healthcare, staffing, scheduling, or related field.
• Strong customer service, communication, organizational, and documentation skills.
• Valid driver’s license and reliable transportation for field visits.

Responsabilidades

• Caregiver management and engagement with a dedicated caseload.
• Credentialing, TB tests, CPR/First Aid certifications, background checks, and renewals.
• Onboarding support for PCAs, CNAs, and family caregivers; coordinate with HR and Talent Acquisition.
• Conduct home visits to observe caregiver performance and ensure care quality.
• Collect feedback and identify opportunities for training and improvement.
• Maintain accurate caregiver files and ensure regulatory compliance.

Conocimientos

Customer service

Communication

Organization

Documentation

Multi-line phone systems

Scheduling systems

Driver’s license

Educación

High School Diploma or GED

Bachelor’s degree or 2+ years relevant experience

Current CNA credential (preferred)

Herramientas

Scheduling software

Descripción del empleo

ABOUT FLOURNOY HEALTH SYSTEMS:Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC.Together, PHCSand FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.Position SummaryThe Care Support Specialist supports both the caregiver and client lifecycle for an assigned area or service area. This role coordinates caregiver recruiting, hiring, onboarding, credentialing, orientation, scheduling, engagement, and ongoing compliance while also supporting client onboarding, reassessments, service changes, and required documentation.The Care Support Specialist works closely with Care Relationship Managers, Nursing, Human Resources/Recruiting, Billing, TTP, and other operational partners to ensure caregivers are ready for assignment and clients are ready to begin and continue services. The role serves as a key coordination point between caregiver readiness and client service needs and is responsible for timely follow-up, accurate system updates, and clear communication throughout the process.Key ResponsibilitiesCaregiver Management & EngagementMaintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards.Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.Support Caregiver retention through regular communication, recognition, and problem resolution.Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.Credentialing & ComplianceTrack and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner.Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation.Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation.Maintain accurate Caregiver files within the electronic system of record.Onboarding & Hiring SupportFacilitate the onboarding process for direct care team members, including Personal Care Aides (PCAs), CNAs, and family caregivers.Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire.Coordinate with HR and Care Relationship Managers to ensure new Caregivers are trained and ready to begin service.Field Oversight & Continuous ImprovementConduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.Collect feedback from clients, families, and Care Relationship Managers regarding Caregiver performance and satisfaction.Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.High School Diploma or GED required.1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.Strong customer service, communication, organizational, and documentation skills.Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.Valid driver’s license and reliable transportation for required field visits.Preferred QualificationsCurrent Certified Nursing Assistant (CNA) credentialMust Meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a NurseBachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.Familiarity with scheduling and client management systems.Prior experience in a regulated or healthcare-based environment.Measures of SuccessNew caregiver hires are completed timely based on area staffing needs.Pending caregiver onboarding is actively managed and completed within established timelines.Caregiver onboarding time is maintained within established expectations.New client admissions are coordinated timely from initial packet through start of care.Client service changes are coordinated accurately and without unnecessary delays.Missing client documentation is identified, communicated, and followed through resolution.Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.