Care Support Specialist - Valdosta, GA (1504)

Flournoy Health System; Georgia; On-site; USD 42,000 - 56,000; Full time

Job summary

Flournoy Health System in Georgia is seeking an organized onboarding coordinator to support client admissions and caregiver scheduling in a fast-paced home health setting. You will manage high volumes of calls, coordinate intake packets, and ensure timely onboarding from intake to start of care.

The role requires a high school diploma or GED, 1+ year in home health, strong documentation, and reliable transportation for field visits. CNA or higher credentials and scheduling familiarity are a plus.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in home care, healthcare, staffing, scheduling, or related service environment.
• Experience handling multi-line phone systems and managing a high volume of inbound/outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Responsibilities

• New caregiver hires are completed timely based on area staffing needs.
• Pending caregiver onboarding is actively managed and completed within established timelines.
• Caregiver onboarding time is maintained within established expectations.
• New client admissions are coordinated timely from initial packet through start of care.
• Client service changes are coordinated accurately and without unnecessary delays.
• Missing client documentation is identified, communicated, and followed through resolution.
• Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.

Skills

Phone system experience

Customer service

Communication

Documentation

Organizational skills

Multi-tasking

Driver's license

Reliable transportation

Education

High School Diploma or GED

CNA credential (preferred)

Bachelor’s degree or 2+ years in related field

Job description

Job Details: Job Location: Lowndes County, GA 31601, Position Type: Full Time, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Operations, Qualifications: Qualifications:

• High School Diploma or GED required.
• 1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
• Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Preferred Qualifications

• Current Certified Nursing Assistant (CNA) credential
• Must Meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse
• Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.
• Familiarity with scheduling and client management systems.
• Prior experience in a regulated or healthcare-based environment.

Measures of Success

• New caregiver hires are completed timely based on area staffing needs.
• Pending caregiver onboarding is actively managed and completed within established timelines.
• Caregiver onboarding time is maintained within established expectations.
• New client admissions are coordinated timely from initial packet through start of care.
• Client service changes are coordinated accurately and without unnecessary delays.
• Missing client documentation is identified, communicated, and followed through resolution.
• Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.