Care Support Specialist — SUD Care (Weekdays)

Steadfast Health; Canton (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

Steadfast Health in Canton, Ohio is seeking a Medical Assistant / Patient Services Coordinator to support SUD care delivery. You will serve as the frontline contact for patients, handle intake, scheduling, and data entry, and assist with insurance verifications and documentation within the EHR. The role emphasizes empathetic communication and teamwork.

The position offers a full-time weekday schedule with training in trauma-informed care and opportunities for growth within the clinical team.

Qualifications

• High school diploma or equivalent.
• Active Medical Assistant Certification.
• Experience in healthcare administration, ideally behavioral health or SUD care.
• Strong organizational and communication skills, with data entry and patient records responsibilities.
• Comfort with digital tools and EHR systems.

Responsibilities

• Serve as the first point of contact for patients with professional, empathetic communication.
• Provide administrative support for scheduling, intake, and data entry.
• Address patient concerns with professionalism and empathy throughout treatment.
• Document patient details, medical history, and consent forms in the EHR accurately.
• Verify insurance coverage and assist with pre-authorizations and billing documentation.
• Maintain complete, confidential patient records in the EHR and support care coordination.
• Collaborate with clinical and administrative staff to ensure timely patient care.

Skills

Interpersonal communication

Organizational skills

Empathy/patient-centered care

Attention to detail

Professionalism

Education

High school diploma or equivalent

Active Medical Assistant Certification

Tools

Athenahealth

Job description

Steadfast Health in Canton, Ohio is seeking a Medical Assistant / Patient Services Coordinator to support SUD care delivery. You will serve as the frontline contact for patients, handle intake, scheduling, and data entry, and assist with insurance verifications and documentation within the EHR. The role emphasizes empathetic communication and teamwork.

The position offers a full-time weekday schedule with training in trauma-informed care and opportunities for growth within the clinical team.