Care Staffing & Scheduling Specialist

Optum; City of Olean (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Stock purchase program

Job summary

UnitedHealth Group in Olean, NY is seeking a Staffing & Scheduling Coordinator for a full-time, in-office role. The position works Monday–Friday, 8:30am–4:00pm, with hourly pay ranging from $17.85 to $26.75, plus a comprehensive benefits package.

The role includes coordinating daily client case scheduling, assisting in hiring and onboarding, payroll and billing, and ensuring high-quality service delivery with strong customer service skills. Prior staffing and healthcare experience are a plus.

Qualifications

• High school education or equivalent.
• Demonstrated ability to coordinate many activities at one time.
• Demonstrated solid customer service skills.

Responsibilities

• Coordinate daily client case scheduling, ensuring appropriate caregiver coverage and ongoing communication with clients and families.
• Manage staffing operations, including anticipating workforce needs, supporting hiring and orientation, and participating in on-call rotation.
• Oversee payroll, billing, and data accuracy by coordinating, entering, and auditing weekly payroll/billing and maintaining client and employee records.
• Conduct and support client consultations, on-site home and supervisory visits, and monitor customer satisfaction, escalating issues as needed.
• Ensure compliance with company policies, state and funded program requirements, pay rate guidelines, overtime approvals, and incident reporting.

Skills

Coordination

Customer service

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Job description

UnitedHealth Group in Olean, NY is seeking a Staffing & Scheduling Coordinator for a full-time, in-office role. The position works Monday–Friday, 8:30am–4:00pm, with hourly pay ranging from $17.85 to $26.75, plus a comprehensive benefits package.

The role includes coordinating daily client case scheduling, assisting in hiring and onboarding, payroll and billing, and ensuring high-quality service delivery with strong customer service skills. Prior staffing and healthcare experience are a plus.