Staffing & Scheduling Coordinator (Olean office)

Optum; City of Olean (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Stock purchase program

Job summary

UnitedHealth Group in Olean, NY is seeking a Staffing & Scheduling Coordinator for a full-time, in-office role. The position works Monday–Friday, 8:30am–4:00pm, with hourly pay ranging from $17.85 to $26.75, plus a comprehensive benefits package.

The role includes coordinating daily client case scheduling, assisting in hiring and onboarding, payroll and billing, and ensuring high-quality service delivery with strong customer service skills. Prior staffing and healthcare experience are a plus.

Qualifications

• High school education or equivalent.
• Demonstrated ability to coordinate many activities at one time.
• Demonstrated solid customer service skills.

Responsibilities

• Coordinate daily client case scheduling, ensuring appropriate caregiver coverage and ongoing communication with clients and families.
• Manage staffing operations, including anticipating workforce needs, supporting hiring and orientation, and participating in on-call rotation.
• Oversee payroll, billing, and data accuracy by coordinating, entering, and auditing weekly payroll/billing and maintaining client and employee records.
• Conduct and support client consultations, on-site home and supervisory visits, and monitor customer satisfaction, escalating issues as needed.
• Ensure compliance with company policies, state and funded program requirements, pay rate guidelines, overtime approvals, and incident reporting.

Skills

Coordination

Customer service

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Staffing & Scheduling Coordinator (2384207)

Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

General Role Description:

As the Staffing & Scheduling Coordinator, you will oversee the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. You will also be responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.

This full-time, in-office position is based out of our Olean office. Office hours are Monday - Friday 8:30am - 4:00pm. Experience with hiring, onboarding new employees, payroll and scheduling are required for this role. Previous experience in a healthcare environment a plus!

Primary Responsibilities:

• Coordinate daily client case scheduling, ensuring appropriate caregiver coverage and ongoing communication with clients and families
• Manage staffing operations, including anticipating workforce needs, supporting hiring and orientation, and participating in on-call rotation
• Oversee payroll, billing, and data accuracy by coordinating, entering, and auditing weekly payroll/billing and maintaining client and employee records
• Conduct and support client consultations, on-site home and supervisory visits, and monitor customer satisfaction, escalating issues as needed
• Ensure compliance with company policies, state and funded program requirements, pay rate guidelines, overtime approvals, and incident reporting

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent
• Demonstrated ability to coordinate many activities at one time
• Demonstrated solid customer service skills

Preferred Qualifications:

• Scheduling and data entry experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.85 to $26.75 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

#LHCJobs

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.