Care Specialist

The Youth Counselor; Hartford (CT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employer-matched retirement savings

Tuition assistance

Job summary

The Youth Counselor is seeking a compassionate and organized Community Resource Specialist/Case Manager to support clients throughout their treatment journey. This role serves as a vital link between clients, families, healthcare providers, and community resources to ensure access to needed services.

The successful candidate will coordinate care, assist with benefits enrollment, and provide resource navigation and advocacy, while upholding HIPAA, Joint Commission standards, and agency policies.

Qualifications

• Bachelor's degree in Social Work, Human Services, or a related field preferred.
• Associates degree plus relevant human services experience considered.

Responsibilities

• Engage clients from referral through completion of treatment services.
• Coordinate care and support services to address client needs and goals.
• Assist with benefits eligibility determinations and enrollment in insurance programs.
• Conduct social needs screenings and identify barriers to care.
• Provide resource referrals and service navigation assistance.
• Support clients and families in accessing clinical, behavioral health, and community-based services.
• Develop and maintain relationships with community agencies and service providers.
• Facilitate referrals and ensure appropriate linkage to resources.
• Maintain accurate client records and required reports.
• Ensure HIPAA compliance and documentation standards.
• Participate in interdisciplinary team meetings and care planning.
• Contribute to quality improvement initiatives and program development.
• Provide ongoing support, education, and advocacy for clients and families.

Skills

Client Engagement

Referral Management

Care Coordination

Benefits Navigation

Social Needs Screening

Documentation & Data Management

HIPAA Compliance

Quality Improvement

Education

Bachelor's degree in Social Work or Human Services

Associate's degree with related experience considered

Tools

Microsoft Word & Excel

Job description

We are seeking a compassionate, organized, and culturallyresponsive Community Resource Specialist/CaseManagerto support clients throughout their treatmentjourney. This position serves as a vital link between clients,families, healthcare providers, and community resources, ensuringindividuals receive the services and support necessary to achievepositive outcomes.

The successful candidate will engage clients from referral throughtreatment, coordinate care and services, assist with benefits andinsurance enrollment, and provide resource navigation and advocacy.This role requires strong relationship-building skills, attention todetail, and a commitment to serving diverse populations.

Key Responsibilities

• Engage clients from the point of referral through successfulcompletion of treatment services.
• Coordinate care and support services to address client needs andtreatment goals.
• Assist clients with benefits eligibility determination andenrollment in public and private insurance programs.
• Conduct social needs screenings and identify barriers to care.
• Provide resource referrals and service navigation assistance.
• Support clients and families in accessing clinical, behavioralhealth, and community-based services.
• Develop and maintain strong relationships with communityagencies, referral sources, and service providers.
• Facilitate community resource linkage and coordinate appropriate referrals.
• Maintain accurate client records, service data, and required reports.
• Ensure compliance with HIPAA regulations, Joint Commissionstandards, agency policies, and documentation requirements.
• Participate in interdisciplinary team meetings and collaborativecare planning.
• Contribute to quality improvement initiatives and programdevelopment efforts.
• Provide ongoing support, education, and advocacy for clients andtheir families.
• Perform other duties as assigned.

Experience and Skills

Education

• Bachelor's degree in Social Work, HumanServices, or a related field preferred.
• Candidates with an Associate's degree andrelevant human services experience will be considered.

Experience

• Minimum of three (3) years of directexperience in Substance Use Disorder (SUD) treatment.
• Knowledge of case management protocols andevidence-based practices.
• Experience working with diverse andunderserved populations.
• Demonstrated cultural competence andcommitment to equitable service delivery.
• Strong verbal and written communication skillswith the ability to effectively engage clients,families, healthcare providers, and community partners.
• Ability to work independently while managingmultiple priorities.
• Experience maintaining accurate records and documentation.
• Proficiency in Microsoft Office applications,including Word and Excel, and general computerskills in a Windows environment.

Core Competencies

• Client Engagement
• Referral Management
• Care Coordination
• Benefits & Insurance Navigation
• Social Needs Screening
• Resource Development & Referrals
• Family Support Services
• Community Partnerships
• Clinical Service Coordination
• Documentation & Data Management
• HIPAA Compliance
• Quality Improvement

What You'll Bring

You are a client-centered professional who excelsat building relationships, navigating communityresources, and advocating for individuals andfamilies. You are organized, adaptable, andpassionate about helping clients overcome barriersto care while supporting positive health andtreatment outcomes.

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer?matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/