Care Specialist - Bilingual Spanish speaking

The Youth Counselor; Hartford (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

The Youth Counselor seeks a compassionate Care Coordinator / Community Resource Specialist to support clients through their treatment journey in Hartford, CT. You will bridge clients, families, healthcare providers, and community resources to ensure access to services and positive outcomes.

Responsibilities include coordinating care, assisting with benefits enrollment, and navigating public and private insurance programs, while maintaining HIPAA-compliant records and collaborating with an

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field preferred.
• Candidates with an Associate's degree and relevant human services experience will be considered.
• Fluency in Spanish and English (spoken and written) is required.

Responsibilities

• Engage clients from referral through successful completion of treatment services.
• Coordinate care and support services to address client needs and treatment goals.
• Assist clients with benefits eligibility determination and enrollment in public and private insurance programs.
• Conduct social needs screenings and identify barriers to care.
• Provide resource referrals and service navigation assistance.
• Support clients and families in accessing clinical, behavioral health, and community-based services.
• Develop and maintain strong relationships with community agencies and service providers.
• Maintain accurate client records and required reports.

Skills

Bilingual Spanish/English

Strong communication

Microsoft Office

Documentation & data management

Education

Bachelor's degree in Social Work, Human Services, or related field

Associate's degree + relevant human services experience

Tools

Microsoft Word

Microsoft Excel

Windows

Job description

We are seeking a compassionate, organized, and culturallyresponsive Care Coordinator / Community ResourceSpecialist to support clients throughout their treatmentjourney. This position serves as a vital link between clients,families, healthcare providers, and community resources, ensuringindividuals receive the services and support necessary to achievepositive outcomes.

The successful candidate will engage clients from referral throughtreatment, coordinate care and services, assist with benefits andinsurance enrollment, and provide resource navigation and advocacy.This role requires strong relationship-building skills, attention todetail, and a commitment to serving diverse populations.

Key Responsibilities

• Engage clients from the point of referral through successfulcompletion of treatment services.
• Coordinate care and support services to address client needs andtreatment goals.
• Assist clients with benefits eligibility determination andenrollment in public and private insurance programs.
• Conduct social needs screenings and identify barriers to care.
• Provide resource referrals and service navigation assistance.
• Support clients and families in accessing clinical, behavioralhealth, and community-based services.
• Develop and maintain strong relationships with communityagencies, referral sources, and service providers.
• Facilitate community resource linkage and coordinate appropriate referrals.
• Maintain accurate client records, service data, and required reports.
• Ensure compliance with HIPAA regulations, Joint Commissionstandards, agency policies, and documentation requirements.
• Participate in interdisciplinary team meetings and collaborativecare planning.
• Contribute to quality improvement initiatives and programdevelopment efforts.
• Provide ongoing support, education, and advocacy for clients andtheir families.
• Perform other duties as assigned.

Experience and Skills

Education

• Bachelor's degree in Social Work, HumanServices, or a related field preferred.
• Candidates with an Associate's degree andrelevant human services experience will be considered.

Experience

• Minimum of three (3) years of directexperience in Substance Use Disorder (SUD) treatment.
• Knowledge of case management protocols andevidence-based practices.
• Experience working with diverse andunderserved populations.
• Demonstrated cultural competence andcommitment to equitable service delivery.
• Strong verbal and written communication skillswith the ability to effectively engage clients,families, healthcare providers, and community partners.
• Ability to work independently while managingmultiple priorities.
• Experience maintaining accurate records and documentation.
• Proficiency in Microsoft Office applications,including Word and Excel, and general computerskills in a Windows environment.

Required

• Fluency in Spanish and English (spokenand written).

Core Competencies

• Client Engagement
• Referral Management
• Care Coordination
• Benefits & Insurance Navigation
• Social Needs Screening
• Resource Development & Referrals
• Family Support Services
• Community Partnerships
• Clinical Service Coordination
• Documentation & Data Management
• HIPAA Compliance
• Quality Improvement

What You'll Bring

You are a client-centered professional who excelsat building relationships, navigating communityresources, and advocating for individuals andfamilies. You are organized, adaptable, andpassionate about helping clients overcome barriersto care while supporting positive health andtreatment outcomes.

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer?matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/