Case Manager

The Youth Counselor; Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement savings

Tuition assistance

Job summary

The Village in Hartford, CT seeks a Case Manager to provide comprehensive case management services for clients and families, ensuring access to community-based services and meeting referral requirements. This role may involve driving an RV and working through varied weather conditions.

Required are a Bachelor’s in Social Work or Human Services and at least 3 years in SUD treatment, with bilingual English/Spanish strongly preferred. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in Social Work or Human Services required.
• At least 3 years of direct experience in SUD treatment.
• Bi-lingual English/Spanish strongly preferred.
• Excellent oral and written communication skills.
• Organized and able to work independently with minimal supervision.

Responsibilities

• Focuses on engaging clients from referral through the entire course of treatment services.
• Assists clients in connecting with and gaining eligibility for entitlement programs.
• Conducts standardized screening for health-related social needs and offers tailored resource referrals.
• Provides linkage and navigation assistance for clients and families to access community services.
• Helps clients and their families identify and access Village clinical services and other resources.
• Maintains and updates service data for accurate reporting.
• Develops collaborative relationships with community agencies and referral sources.
• Complies with HIPAA, Joint Commission standards, and funding requirements, including documentation.
• Demonstrates cultural competence to serve diverse populations.
• Participates in team-based quality improvement efforts.
• Represents The Village in community groups or committees as directed by supervision.
• Must be able to drive an RV.

Skills

Bilingual English/Spanish

Oral and written communication

Organizational skills

Independent work

RV driving readiness

Education

Bachelor’s degree in Social Work or Human Services

Tools

Word processing

Spreadsheet software

Job description

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The Village was one of the first agencies in the country to providehomes for neglected children. Today, we continue to achieve ourmission “to build a community of strong, healthy families who protectand nurture children” by providing a full range of behavioral health,early childhood and youth development, substance use treatment andsupport services for children, adults and families in the GreaterHartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture anddiversity, equity and inclusion practices, you can be sure you’rejoining an organization that’s just as committed to your success aswe are to those we serve.

JOB SUMMARY: The Case Manager will providecomprehensive case management services to clients and theirfamilies/significant others to ensure they have access tocomprehensive, community-based services, and that all requirementsfrom referral sources are met. This position requires you todrive or be open to learing how to drive an RV This position mayexpose you to heat, cold, rain or inclement weather

KEY RESPONSIBILITIES:

• Focuses on engaging clients from the time of the referral throughthe entire course of the client’s treatment services.
• Assists clients in connecting with and gaining eligibility forentitlement programs, including public and/or private insurance programs.
• Conducts standardized screening for health-related social needsand offers resource and referral services specifically tailored tothat client.
• Provides linkage and navigation assistance for clients and theirfamilies/significant others so they can access all relevantcommunity services.
• Helps clients and their families identify and access other Villageclinical services and/or other community resources.
• Maintains and updates service data to ensure accurate reportingwhen required.
• Develops and maintains collaborative relationships with othercommunity agencies, organizations, and referral sources.
• Complies with all agency policies and procedures, HIPAAregulations, Joint Commission standards and funding sourcesrequirements including complete, timely, and accurate documentationof all relevant client information as required.
• Demonstrates cultural competence necessary to serve diverse client population.
• Participates in a collaborative team approach and engages inongoing quality improvement efforts to enhance the functioning ofthe program.
• Contributes to agency visibility and development of communitylinkages by representing The Village in community groups orcommittees, when directed by Supervisor.
• Must be able to drive an RV
• Performs other duties and responsibilities as assigned by management.

Experience and Skills

EDUCATION

• Bachelor’s degree in Social Work or Human Services required.

EXPERIENCE

• At least 3 years of direct experience in SUD treatment, withfamiliarity with CM protocols and evidence-based practices.
• Must be culturally competent to serve diverse client population;bi-lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicatecomfortably with children, parents, and both primary care andbehavioral health professionals.
• Organized and able to work independently with minimal supervision.Ability to keep organized records of monetary reward systems.
• Proficient with word processing and spreadsheet applications.Possess solid general computer skills, including ability to work ina Windows environment.

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer?matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/