Care Services Lead & Community Partnerships

Synergy HomeCare; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mileage reimbursement

Competitive pay

Job summary

Synergy Home Care in Chicago is seeking a versatile Care Services Coordinator & Community Liaison to support field supervision and grow client referrals. You will oversee care management performance, supervise caregivers, and build relationships with hospitals, case managers, and senior communities.

The role includes after-hours on-call duties to ensure continuous support for clients and staff. You will also represent Synergy in the community, deliver informational sessions, and track referral

Qualifications

• Background in home care, healthcare, or senior services preferred.
• CNA, LPN, or healthcare certification is a plus.
• Proven experience in supervision and/or marketing/outreach roles.
• Excellent communication, organization, and problem-solving skills.
• Self-driven, personable, and confident in both clinical and marketing settings.
• Valid driver’s license and reliable transportation required.
• Availability for after-hours on-call rotation is required.

Responsibilities

• Care Supervision & Field Operations: supervise caregivers and ensure client satisfaction.
• Conduct regular home visits to monitor care quality.
• Provide training, mentorship, and on-the-spot coaching for caregivers.
• Address and resolve client or caregiver issues promptly.
• Support onboarding and skills assessment of new field staff.
• Maintain documentation of visits, incidents, and quality checks.
• Step in for scheduling needs or emergency coverage as needed.
• Participate in after-hours on-call rotation to respond to urgent needs.
• Community Marketing & Client Outreach: cultivate referral relationships with hospitals and physicians.
• Represent Synergy at community events, health fairs, and expos.
• Deliver presentations and informational sessions on home care services.
• Track and follow up on leads and referral activities.
• Collaborate with leadership on local marketing strategies and outreach goals.

Skills

Communication

Organization

Problem-solving

Self-driven

People skills

Education

Nursing assistant certification (CNA) or LPN

Job description

Synergy Home Care in Chicago is seeking a versatile Care Services Coordinator & Community Liaison to support field supervision and grow client referrals. You will oversee care management performance, supervise caregivers, and build relationships with hospitals, case managers, and senior communities.

The role includes after-hours on-call duties to ensure continuous support for clients and staff. You will also represent Synergy in the community, deliver informational sessions, and track referral