Care Services Information & Assistance Specialist

COUNTY OF DANE; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Dane County Human Services seeks an Information and Assistance Specialist in Madison, WI to connect older adults, people with disabilities, and caregivers with public and private resources. This role offers Options Counseling and helps clients navigate eligibility for long-term care services.

Under supervision, you will conduct needs assessments, assemble information, and coordinate with internal and external services to deliver client-centered support and timely referrals.

Qualifications

• Bachelor's degree in a human services field or related area.
• Experience or understanding of aging and disability service networks.
• Strong communication and customer service skills.

Responsibilities

• Provide information and assistance to clients over the phone, in person, or in home settings.
• Assess client and family needs to connect to appropriate programs and services.
• Administer assessments and guide customers through eligibility and enrollment processes.

Skills

Customer service

Multitasking

Communication skills

Data entry

Education

Bachelor's degree in a human services field

Tools

Information and Assistance databases

Job description

Dane County Human Services seeks an Information and Assistance Specialist in Madison, WI to connect older adults, people with disabilities, and caregivers with public and private resources. This role offers Options Counseling and helps clients navigate eligibility for long-term care services.

Under supervision, you will conduct needs assessments, assemble information, and coordinate with internal and external services to deliver client-centered support and timely referrals.