Accessibility Equipment Purchasing Coordinator

CONNECTABILITY OF MN INC; Waite Park (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
%

15 paid holidays (13 set holidays and

Vacation time accrued at 12 days per 


Paid Volunteer Time annually

ESST and Paid Family and Medical Leave

Consistent weekday schedule

Opportunities for professional growth

Purpose-driven work supporting the社区

Job summary

ConnectAbility of MN Inc is seeking a Service Coordinator to oversee specialized equipment purchasing and coordinate authorized services under Minnesota DHS waiver rules. You will serve as the primary contact for case managers, clients, and vendors, ensuring services align with approvals, timelines, and compliance.

The role emphasizes clear communication, accurate Salesforce record-keeping, and collaboration with internal teams to resolve issues and support funding, billing accuracy, and service

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to interpret Service Agreements and follow DHS waiver rules.
• Comfort working in systems such as Salesforce, Excel, and SharePoint (training provided).
• Strong attention to detail and documentation accuracy.
• Ability to work independently while collaborating with internal teams.
• Must pass a background check.
• Preferred: Experience in service coordination or human services; familiarity with Minnesota Medicaid waivers.

Responsibilities

• Coordinate services that have been referred and authorized through approved Service Agreements.
• Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
• Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
• Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
• Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
• Support accurate billing by ensuring services align with authorizations.
• Serve as the primary point of contact for case managers, clients, and vendors (program dependent).
• Communicate clearly and professionally via phone, email, and documentation.
• Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
• Escalate complex or sensitive situations to Managers as appropriate.
• Maintain accurate and up-to-date client records in Salesforce.
• Enter, update, and track service-related information consistently.
• Run routine reports to support coordination and oversight.
• Coordinate the purchase of specialized accessibility equipment for assigned clients based on approved Service Agreements.
• Obtain and review vendor quotes to ensure equipment meets client needs, accessibility standards, and authorized budgets.
• Communicate order status, timelines, and changes with vendors, clients, and case managers.
• Oversee equipment purchases from approval through delivery.
• Maintain vendor relationships to support consistent service delivery.
• Ensure all purchases meet authorization, compliance, and documentation requirements.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Documentation accuracy

Salesforce experience

Education

High school diploma or equivalent

Tools

Salesforce

Excel

SharePoint

Job description

ConnectAbility of MN Inc is seeking a Service Coordinator to oversee specialized equipment purchasing and coordinate authorized services under Minnesota DHS waiver rules. You will serve as the primary contact for case managers, clients, and vendors, ensuring services align with approvals, timelines, and compliance.

The role emphasizes clear communication, accurate Salesforce record-keeping, and collaboration with internal teams to resolve issues and support funding, billing accuracy, and service