Care Scheduler & Operations Specialist

At Home Healthcare of Middle Tennessee; Jasper (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

At Home Healthcare of Middle Tennessee in Jasper, TN seeks an experienced administrative coordinator to support staffing, scheduling, and payroll-related tasks within the home health team. This role involves assisting in hiring, onboarding, coaching, and ensuring policy compliance.

The position requires maintaining visit schedules, tracking staff availability, arranging replacements, and ensuring accurate communications across departments, while aiding billing and ongoing staff education.

Qualifications

• A high school education or GED is required; medical office background and terminology preferred.
• Adequate knowledge of office machines and office procedures.
• Well organized with good typing, filing and telephone skills.
• Ability to communicate courteously and effectively with all people.
• Must be capable of performing essential job functions identified.
• General knowledge of the framework, organization, and function of the home health program.

Responsibilities

• Recruits and assists in the hiring process when warranted.
• Assists with orientation and training of all new hires.
• Participates in coaching and disciplining employees as needed.
• Maintains complete and accurate visit schedules, tracking staff and availability, cancellations, late arrivals, and early departures from shifts.
• Finds replacements for staff that call in sick or cannot work as needed.
• Verifies weekend shifts on Friday to address weekend needs.
• Finds appropriate staff for individual clients as needed.
• When on-call, searches for staff and keeps a log of events and issues.
• Represents the agency positively and professionally on calls; treats each interview as a sales opportunity.
• Maintains compliance with organizational policies, procedures, and processes.
• Assists Billing with verification and timely submission of information for billing.
• Supports continuing education of staff and survey readiness.

Skills

Communication skills

Organization

Attention to detail

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

At Home Healthcare of Middle Tennessee in Jasper, TN seeks an experienced administrative coordinator to support staffing, scheduling, and payroll-related tasks within the home health team. This role involves assisting in hiring, onboarding, coaching, and ensuring policy compliance.

The position requires maintaining visit schedules, tracking staff availability, arranging replacements, and ensuring accurate communications across departments, while aiding billing and ongoing staff education.