Care & Safeguarding Hub Advisor – 3-Month Contract

Civic Recruitment Limited; Lincoln (NE); On-site; USD 26,000 - 31,000; Part time

Job summary

Civic Recruitment Limited is recruiting for a Customer Service Advisor on a 3 Month Contract with a Local Authority in Lincoln. The role is the first point of contact for safeguarding concerns about children, requiring accurate information gathering and professional, compassionate customer service.

You will liaise with Police, Health, Education and partner agencies, maintaining secure records and adhering to safeguarding, data protection and council policies.

Qualifications

• Experience in customer service, contact centre or administrative roles.
• Excellent verbal and written communication skills.
• Strong listening, questioning and information-gathering abilities.
• Ability to build rapport quickly with empathy and professionalism.
• Strong attention to detail and ability to produce accurate records.
• Ability to type accurately while speaking with customers.
• Good organisational skills and ability to manage competing priorities.
• Ability to remain calm and professional in sensitive or distressing situations.
• Good IT skills with Microsoft Office and Windows systems.
• Experience in Children's Services, Social Care or safeguarding environments.
• Knowledge of safeguarding procedures and multi-agency working.
• Experience in high-volume contact centre or customer service environments.

Responsibilities

• Act as the first point of contact for safeguarding concerns relating to children via telephone and other channels.
• Gather, assess and accurately record detailed information from the public and professionals.
• Use professional curiosity to obtain all relevant information for safeguarding assessments.
• Maintain accurate, timely records using Council systems and assessment frameworks.
• Liaise with Police, Health Services, Education and partner agencies to obtain and share information.
• Provide a professional, empathetic customer-focused service in distressing conversations.
• Ensure information is processed efficiently and escalated appropriately to Children’s Social Care.
• Maintain confidentiality and comply with safeguarding and data protection policies.
• Collaborate with colleagues to support service delivery and meet performance standards.
• Participate in training and professional development to maintain knowledge and skills.

Skills

Customer service

Communication skills

Listening

Empathy

Information gathering

Attention to detail

Typing

Organisational skills

IT skills

Safeguarding knowledge

Tools

Microsoft Office

Job description

Civic Recruitment Limited is recruiting for a Customer Service Advisor on a 3 Month Contract with a Local Authority in Lincoln. The role is the first point of contact for safeguarding concerns about children, requiring accurate information gathering and professional, compassionate customer service.

You will liaise with Police, Health, Education and partner agencies, maintaining secure records and adhering to safeguarding, data protection and council policies.