Care Referrals & Orders Coordinator

University of Minnesota; Saint Paul (MN); On-site; USD 28,000 - 30,000; Part time

Job summary

University of Minnesota CUHCC is seeking a Referrals & Orders Coordinator for a 20-hour/week, on-site role in the Twin Cities. The position emphasizes coordinating referrals and orders and helping high-risk patients access timely follow-up and next-step care.

You will work with clinicians, interpreters, nurses and the care team to meet care goals, ensure compliance with policies, and assist with patient navigation and forms. Strong medical clerical experience is required.

Qualifications

• Graduate of an approved Medical Secretarial program; or one year of medical clerical experience which must include keyboarding experience and experience interacting with people (i.e., receptionist, switchboard, etc).
• 3 years of customer service experience.
• Experience working with electronic medical records and other software such as Microsoft Office Suite or Google Suite.

Responsibilities

• Ensure all external & internal referrals and orders such as Durable Medical Equipment (DMEs), Prior Authorizations, Health Home Care re-certifications, are complete and properly routed to the appropriate provider.
• Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider request.
• Assist patients with maps, facility location and direct dial numbers.
• Coordinate with colleagues/Health Information Management to organize and ensure that all required records, imaging, and/or procedural results are available to the external provider before patient's appointment.
• Assist the patient and/or the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources.
• Assist providers in completing patient forms i.e. Medical Opinion forms, SSI Disability forms, etc.
• Assist patient in returning to the patient service representatives to apply for public programs, if needed.
• Work collaboratively with staff in other patient care areas including Health Information Management, Compliance, Registration, etc.
• Attend all staff meetings.
• Participate in quality improvements, as assigned.

Skills

Customer service

Interpersonal skills

Keyboarding

Education

Medical Secretarial program

Tools

Electronic Medical Records (EMR)

Microsoft Office / Google Suite

Job description

University of Minnesota CUHCC is seeking a Referrals & Orders Coordinator for a 20-hour/week, on-site role in the Twin Cities. The position emphasizes coordinating referrals and orders and helping high-risk patients access timely follow-up and next-step care.

You will work with clinicians, interpreters, nurses and the care team to meet care goals, ensure compliance with policies, and assist with patient navigation and forms. Strong medical clerical experience is required.