Care Operations Manager

ZipRecruiter; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare is seeking a Care Operations Manager in Indianapolis, IN. This full-time role involves overseeing care delivery, managing teams, and ensuring compliance. Ideal candidates will have strong leadership and analytical skills, with a focus on operational efficiency and team collaboration.

Benefits

Competitive salary and bonus opportunities

Health, dental, and vision insurance

15 days PTO + 10 company holidays

Growth and leadership development opportunities

Qualifications

• 5+ years of operations or care delivery leadership experience.
• Proven track record managing local and international teams.

Responsibilities

• Lead day-to-day execution of care delivery engine.
• Manage high-performing team across multiple care operations functions.
• Establish and track operational KPIs to monitor performance.

Skills

Analytical Skills

Leadership

Communication

Education

Bachelor's or Associate's Degree

Job description

Job Description

About Abby Care

At Abby Care, our mission is to redefine care for the most vulnerable. We believe every family deserves dignified, accessible, and compassionate care. The traditional healthcare system often fails underserved communities—and we're here to change that. Backed by world-class investors and a team of healthcare innovators, we're scaling a family-first model of care with relentless focus, integrity, and empathy.

The Role

We are looking for a strategic, data-driven, and highly organized individual to join us as a Care Operations Manager. This role will report into the Associate General Manager of Indiana. This is a Full-Time Onsite position based in Indianapolis, IN. You will own the systems, people, and processes behind every step of the care journey—from documentation and onboarding to scheduling and ongoing service coordination. You will manage a diverse, cross-functional, international team across operational specialties, drive operational efficiency, and directly influence our ability to retain and support families over time.

The Requirements

• Bachelor's or Associate's Degree in a related field
• 5+ years of operations or care delivery leadership experience
• Proven track record managing both local and international teams
• Strong analytical and reporting skills
• Must currently reside in or be able to relocate to Indianapolis
• Willingness to work onsite 5 days a week
• A background in healthcare or familiarity with Medicaid-based programs is preferred

Key Responsibilities

• Care Delivery Oversight - Lead the day-to-day execution of Abby Care's care delivery engine. You'll oversee onboarding, HR coordination, documentation, scheduling, and service support. Ensure that every part of the care journey runs smoothly and consistently, building trust with families and enabling clinicians to focus on care.
• Team Leadership - Manage a high-performing team across multiple care operations functions—both U.S.-based and international. Responsible for hiring, training, and retaining top talent, while fostering a culture of urgency, compassion, and accountability.
• Data & Metrics Management - Establish and track operational KPIs to monitor performance at every stage—from onboarding timelines to family retention. Use data insights to guide operational improvements, strategic decisions, and address inefficiencies proactively.
• Process Design & Scalability - Create and refine SOPs, implement workflow automation, and optimize handoffs between teams to reduce delays and increase throughput. Develop infrastructure to support expansion into new cities and care models.
• Cross-Functional Collaboration - Work closely with Clinical, Care Experience, Technology, Product, and Compliance teams to ensure alignment and success. Coordinate internal efforts for operational launches and feature requests.
• Compliance & Quality Control -Own HIPAA and Medicaid compliance across operations, support audits, refine QA processes, and ensure operational integrity at every touchpoint.

Who We're Looking For

• Data-Oriented Operator - Enjoys metrics, dashboards, and root-cause analysis. Believes operations should be driven by KPIs and data-informed decisions.
• Builder of Systems & Structure - Experienced in creating scalable processes, balancing documentation, automation, and human insight.
• Experienced Manager - 5+ years in operational leadership roles, preferably in healthcare, logistics, or service delivery. Skilled at managing remote and local teams.
• High-EQ Communicator - Clear, compassionate, and effective in leading teams and collaborating across functions.
• Adaptable & Resilient - Thrives in fast-paced, dynamic environments, viewing challenges as opportunities.

Our Value Proposition to You

• Competitive salary and bonus opportunities
• Health, dental, and vision insurance
• 15 days PTO + 10 company holidays
• Growth and leadership development opportunities
• A mission-driven team committed to transforming lives