Field Operations Manager - California

CSN Collision; California; Remote; USD 80,000 - 100,000; Full time

Job summary

CSN Collision is seeking a Field Operations Manager for California to oversee store operations, support growth, and collaborate with various departments. The role requires strong leadership skills, management experience in the collision repair industry, and a commitment to operational excellence. This position offers competitive salary, comprehensive benefits, and opportunities for career growth.

Benefits

Competitive salary and bonus program

Comprehensive benefits package

Opportunities for career growth and leadership development

Qualifications

• Minimum five years of management experience in the collision repair industry.
• Completion of recent professional development courses in management or leadership.

Responsibilities

• Serve as the main contact for CSN Collision stores in California.
• Conduct quarterly meetings to review business performance and resolve issues.
• Support training development and contribute as a subject matter expert.

Skills

Leadership

Analytical Skills

Organizational Skills

Communication

Education

Post-secondary education in business

Tools

Microsoft Office

Job description

CSN Collision safely repairs more than 230,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 240 collision repair locations across Canada and 400 worldwide.

Summary

The Field Operations Manager – Southwest (FOM – California) is the primary point of contact for all CSN Collision locations within the region. Reporting directly to the Director of Field Operations, this role collaborates with team members and other departments to support the growth and operational excellence of CSN Collision stores by leveraging the CSN Collision System, which includes operational support tools, marketing tools, and partnership expansion with insurers, OEMs, and vendors.

1. Serve as the main contact for CSN Collision stores in California, with potential support for surrounding states as the store count increases.
2. Understand store needs and coordinate with the Director of Field Operations or other departments to address these needs.
3. Conduct quarterly FOCUS Meetings with each store to review business performance, system utilization, new initiatives, and resolve issues, setting strategic action items with timelines.
4. Host regional meetings twice a year to foster collaboration and strategic planning.
5. Work with the Director of Field Operations to develop strategies that maximize the benefits of the CSN Collision System and support their execution.
6. Address and resolve store concerns and high-urgency issues, escalating complex cases as needed and assisting with case management and audits.
7. Support training development and contribute as a subject matter expert to the Training and Development Team.
8. Report on progress, activities, challenges, KPI performance, and tactical plan execution through direct reports and CRM systems.

Requirements

Work Experience, Education, and Qualifications

• Minimum five years of management experience in the collision repair industry.
• Post-secondary education in business or a related collision repair field.
• Completion of recent professional development courses (e.g., I-Car, AMI, Betag) in management, leadership, or industry topics.
• Valid driver’s license is mandatory.

Professional Competencies and Skills

• Demonstrate servant leadership in supporting and guiding collision locations.
• Proven management and leadership skills with a professional, engaging personality.
• Strong analytical, organizational, and communication skills.
• Enthusiasm for working with Microsoft Office and adopting new technology tools.

Travel Requirements

• Travel to stores, industry events, training sessions, and semi-annual meetings at the head office in Oakville, Ontario, Canada.
• Estimated travel of 25-35 days annually with overnight stays.
• Work remotely with access to a personal vehicle (vehicle allowance provided).

Additional Benefits

• Competitive salary and bonus program.
• Comprehensive benefits package.
• Opportunities for career growth and leadership development.

Policies

Equal Employment Policy: CSN Collision is committed to a discrimination-free workplace, prohibiting discrimination based on race, color, religion, sex, national origin, disability, age, or genetic information.

Accommodation Policy: Reasonable accommodations will be provided for medical or religious reasons.